@slotmonsta wrote:
niko_sama wrote:
Why did they shelf the work that had already ben done. They have the fix… They did tests on the fix. They had quantifiable numbers regarding the fix. 7 months ago. What happened? I believe Sansa dropped the ball on this one and i can’t understand the logic. You had the fix… Why not take care of your customers, and improve your product.
The improvement for this issue was never actually coded into the firmware. There was a potential improvement identified however this actually never made it in to the code. There is no elusive firmware that is sitting on the shelf.
FYI, sansafix is no longer working with SanDisk. (If you will notice the VIP status was removed from his account and he has not posted lately) Some comments that were made, although well intended, may not have actually made it in to production.
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slotmonsta
Message Edited by slotmonsta on 09-24-2009 04:12 PM
slotmonsta–
Thank you for the follow-up information, as well as communicating the company’s decision earlier this week to begin with. I think you can understand some of the confusion here, given the earlier understandings of the status of the development of a pitch fix, based on prior SanDisk postings here.
While I wish and would have preferred that SanDisk issue at least a final firmware upgrade for the Clip, including a pitch fix, and again urge SanDisk to do so (now having seen the reactions of its customers, among other considerations which you have seen here), I appreciate SanDisk addressing and clarifying these matters, rather than leaving them hanging.
