09-24-2009 04:46 PM
just a note for you slotmonsta, statements like that do not make sadisk/sansa look any better, infact they tent to make most people even less happy with the company and believe that there probably was/is a fix that your just not giving them.
09-24-2009 05:09 PM
What was the estimated decrease in battery life for the pitch fix? I thought it was 3%. In which case SanDisk would've had to change the published battery life of the Clip from "up to 15 hours of playtime" to "up to 14 and a half hours of playtime". I'm not sure how many people this would have driven off. My guess is it was some other reason.
09-24-2009 06:09 PM
While we all have a full attention to this thread now, how about releasing a firmware with "Folder" support? Shouldn't be that difficult? No trade-offs? AFAIK this functionality was requested by many on this forum and elsewhere... and it was already implemented in the firmware updates for other Sandisk products. Show us, SanDisk, that you still listen to your loyal customers and didn't drop us dead in the water.
09-24-2009 06:45 PM
Thank you for the follow-up information, as well as communicating the company's decision earlier this week to begin with. I think you can understand some of the confusion here, given the earlier understandings of the status of the development of a pitch fix, based on prior SanDisk postings here.
While I wish and would have preferred that SanDisk issue at least a final firmware upgrade for the Clip, including a pitch fix, and again urge SanDisk to do so (now having seen the reactions of its customers, among other considerations which you have seen here), I appreciate SanDisk addressing and clarifying these matters, rather than leaving them hanging.
09-24-2009 07:25 PM
The improvement for this issue was never actually coded into the firmware. There was a potential improvement identified however this actually never made it in to the code. There is no elusive firmware that is sitting on the shelf.
FYI, sansafix is no longer working with SanDisk. (If you will notice the VIP status was removed from his account and he has not posted lately) Some comments that were made, although well intended, may not have actually made it in to production.
Message Edited by slotmonsta on 09-24-2009 04:12 PM
I'm going to ask one last hard question..
Did they or didn't they fix this issue with the Fuze? The Fuze and Clip share a common ARM cpu, and also most likely simular code structure and routine libraries for playing back 44.1k files? I'm under the understanding the fix was created and implemented for the fuze. And knowning how code is written to be reuseable it makes me wonder.. if its true the code doesn't exit... maybe the fuze never got fixed?
It may just be my misunderstanding.
09-25-2009 12:04 AM
I don't claim to speak for anyone but myself -- but by the same token, I'd be shocked if a lot of people don't feel pretty much the same way that I do right about now.
Right now, I feel like we're being given the mushroom treatment. I feel like we've been given a variety of stories. I feel like we've had one trial balloon after another floated in front of us, in the hopes that we'd buy at least ONE of the "explanations" and then shut up already and leave you alone.
I feel like we were told one story before the product was officially discontinued. I feel like we were told to hang on, be patient, and TRUST you.
I feel like we were told ANOTHER story after the product was taken out of production.
I feel like Sansa made a danged near instant transition from "top-shelf most-favored vendor of premium grade equipment at reasonable prices" to "just another low-rent outfit trying to blow smoke up my ass."
I feel like we're being told that our gear -- just recently taken out of production, and still being sold as NEW product, still in the retail channel -- is "obsolete" and no longer worthy of continued support.
This, to me, is how I'd feel if I bought a 2008 car in December of 2008, and then in January of 2009, told to get lost and stop bothering them about various design defects, because the car was no longer in production, and was therefore obsolete.
Bottom line: I feel like the whole stinking affair boils down to a case of "We already sold that crap, there's no reason for us to pretend to care about it anymore. Shut up, get lost, go away, stop pestering us, we have NEW stuff to sell."
I sum up the gestalt of the entire mess in the phrase mentioned above: LOW-RENT.
Nice work, guys. It's not every day that a company kicks their MOST loyal customers right square in the privates.
09-25-2009 01:01 AM
Why I bought my Clip, a few months ago, was because every review I read and every internet forum discussion claimed that this was the best sounding mp3 player money could buy. No review stated that it will be the best sounding mp3 if the pitch issue is solved. People were showing off their audiophile $500-1000 earphones that they used for the Clip, because that was needed for such an outstanding player. Where are those people now? For the past few days I have only seen people claiming that this player is worse than any generic $10 player. Surely, one of those statements must be false.
09-25-2009 04:54 AM
PickMorel, while I'm hopeful that SanDisk (still might?) release a new Clip firmware with folder support, I'm afraid that you got a point. Let's see what SanDisk would say. If it turnes out that they dumped Clip support completely (and us, the customers, along with it) then I'll be voting with my money - there will be no more SanDisk products for me!
09-25-2009 06:45 AM - last edited on 09-25-2009 10:34 AM by slotmonsta
This is so pathetic.
My browser got bumped, and ended up scrolling way up the page, to an area that had been read and passed on MUCH earlier.
I am NOT in the practice of re-reading old traffic.
Yet, had I NOT accidentally scrolled backwards, I would not have noticed that the management here had EDITED one of MY posts -- to insert a THREAT to me -- my "one and only warning" or some such -- that unless I obey him I will be deleted from this forum. (I interpreted his messsage as boiling down to "Hey, Pick -- you annoyed me -- do it again and I'll show YOU a thing or two.")
Typical blundering move. Instread of wrapping their minds around the concept of "the customer is always right" they THREATEN and BULLY their BEST customers -- and, I guess to make sure they've got the advantage -- instead of sending an ACTUAL (private) message, OR, posting an actual REPLY in the thread -- thereby ensuring that the thrreat would be SEEN -- they bury it in someone ELSE'S post.
That way, the unsuspecting target can say the magic word again -- not knowing what words he's forbidden to utter, and they can they axe his account and say "Well, you were warned."
Yeah, right. "Warned."
Hey, there's always the chance a target MIGHT accidentally see this kind of "stealth" threat. Maybe they should just try embedding the threats as HTML comments, to ensure that they're "in that page" AND, never actually seen?
I have moderated numerous fora. The LAST thing a moderator wants to do is edit someone ELSE'S post. It's one thing to bleep out truly offensive material -- but to just jump in and start typing away, in a location that no clued moderator would think the target would EVER actually SEE... good grief.
Well, I can't tell them what to do -- and they seem more intent than ever to show us just how deeply they are willing to poke us in the eye. But I CAN easily predict the "unintended consequences" of any broad scale censorship campaign.
If they decide to shut up the complainers HERE, they need to understand that it's a BIG internet -- and while they can certainly censor the dickens out of THIS little corner... they should NOT be surprised if the people THEY have abused suddenly start popping up like mushrooms in venues they can NOT censor.
Oh, don't worry about ME, Your Highness. I am old, and in poor health, and frankly, your crap is NOT good for my heart. In short, you won't "be hearing from my lawyers" unless you literally succeed in killing me, at which point I will have no say in what my WIFE may decide to do.
But for all the younger, healthier people you are apparently perfectly willing to throw under the bus, well, I'll be extremely surprised if THEY decide to "suffer in silence."
This is so incredible. I've have lived in seven decades on this earth, but I have NEVER seen a RESPONSIBLE company be SO cavalier toward their KEY customer base.
Message Edited by PickMorel on 09-25-2009 09:57 AM
WOW you really can't learn to play nice can you. I sincerely hope you enjoy your vacation.
Message Edited by slotmonsta on 09-25-2009 10:34 AM
09-25-2009 07:22 AM - edited 09-25-2009 07:23 AM
Let's hope sansafix will support rockbox, his statements on this forum shows that he's still concerned with SQ.
Message Edited by Kohlrabi on 09-25-2009 07:22 AM
Message Edited by Kohlrabi on 09-25-2009 07:23 AM