10-09-2012 09:15 AM
Answered in your duplicate post:
10-15-2012 01:44 AM
@dandan_1976 - I have exactly the same issue with player freezing and resetting when locked. I have discovered that this happens if the following conditions are met:
- music files are played regardless of format (does not happen when playing FM radio)
- backlight time is set to 5 or 10 seconds.
I am currently bypassing the problem by setting backlight to 15 seconds. Check if it works for you.
Sandisk support offered me to exchange the player but as the procedure takes a few weeks I learned to live with it.
10-15-2012 08:16 AM - edited 10-15-2012 08:16 AM
The Sandisk Updater haven't worked for me with my Clip+ players at all. I get an installation failed everytime, running win 7. I guess im not alone?
10-15-2012 08:40 AM
Why not just update manually? It will take less time than installing the Updater and waiting for it to perform the update.
10-16-2012 08:55 AM
After update firmware from 01.02.16f to 01.02.18 my PC not reconize player and show the message "one of yours devices have failure but system not rconize it". WTF? My system is WinXP (before update everything was OK).
10-16-2012 10:52 AM
Updating the firmware will revert the player back to the default Auto Defect USB connection mode. Chances are, you had it in MSC mode before which is why it worked. Try going into Settings > System Settings > USB Mode and changing it to MSC.
10-18-2012 04:22 AM - edited 10-18-2012 04:24 AM
Tapeworm Thanks! for advice. It`s works for me but with one exception: I must switch off player after change USB mode (without this i still got error message).
10-19-2012 06:49 AM
I just want to inform that, by my recent experience, this new firmware has som problems playing .FLAC files, which the .15 and .16 didn't.
When I just received my Sansa Clip+ I ripped one of my cds and put it in... all perfect. It came with the 01.02.15 firmware, and then, the same day I updated the 01.02.18 firmware manually. All i listen is FLAC, so I continue to rip my cds using EAC for perfect tagging. Suddenly the sansa got frozen at track 5 on one of the albums, and after experimenting with different rip methods just the untagged rips were rid of this problem. Some more albums with all their tags continued to frozen at track 5 or 6, always those at those numbers.
Yesterday, tired of it, I downgraded the Sansa to 01.02.15, and then listen to a copule of those same troubled albums and NO FROZEN SANSA... it flowed perfectly. I originally thought It was the USB MODE, but no. It was the 01.02.18 firmware itself. It has problems with FLAC files on tagged albums or something. The funny thing is that the problem is either with track 5 or 6 at first, not before them, at least with me. When one of those tracks ends, the Sansa player freezes or reboot itself.
I re upgraded the unit to 01.02.18 firmware and presented the probem again, then I downgraded to 01.02.15 again and no problem, then upgraded to 01.02.16 and no problem. I let my sansa in the .16 firmware from now on.
One thing got my attention: with the .15 and .16 firmwares, the sansa does not freez, but there is one "click" sound at the end of either one of those same "troubled" tracks (5 and 6 track of the albums) that caused the sansa to frozen on the 01.02.18 firmware.
PD: there has been some other reported problems about this issue. Here es one from a couple of months:
Clip+ update 10218 problem with .flac files ?
08-17-2012 08:19 AM
I have updated to .18 from .16. Since I have had problems with some .flac files. The clip freezes and I have to restart again.I have returned to .16 and everything seems all right