Sansa® Clip | Sansa® Clip+

[oki_al]

Hi

    I tried updating my firmware without success.  Followed the instructions as presented.

I have a 1M Sansa Clip w/software V02.01.16a

Symptoms:

 1 -  When connected to computer the unit immediately goes to charging state even when 100 percent charged.  Following instructions for update, as presented has no effect.  This seems to be the only mode it goes too.

 2 -  Following my move of dragging the software update to the player icon' computer shows software being transferred.  Following the steps to their completion, no update found on unit.  

I also cannot load music to the player with original software because of the problem listed as symptom 1.  

I use an IMAC w/ latest software.  

[Tapeworm]

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@oki_al wrote:

Hi

    I tried updating my firmware without success.  Followed the instructions as presented.

I have a 1M Sansa Clip w/software V02.01.16a

Symptoms:

 1 -  When connected to computer the unit immediately goes to charging state even when 100 percent charged.  Following instructions for update, as presented has no effect.  This seems to be the only mode it goes too.

 2 -  Following my move of dragging the software update to the player icon' computer shows software being transferred.  Following the steps to their completion, no update found on unit.  

I also cannot load music to the player with original software because of the problem listed as symptom 1.  

I use an IMAC w/ latest software.  

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Could be a bad cable. There are 4 pins; 2 are for power (charging), 2 are for data transfer. If one of these pins (or wires further up the cable) are broken, it won't make a data connection but will still charge.

But just to eliminate what could be construed as 'obvious', you are extracting (or unzipping) the firmware .zip file before transferring it to the device, aren't you?

And setting the player to MSC? It won't work on a Mac in either MTP or Auto Defect mode.

[oki_al]

Yes, I did set it at mtc as instructed and I did unzip the file before transferring it to the unit.  I believe the cable I have is not the original one.  It was labeled as a cable that came with my Sony camcorder.  I do have another like cable with a USB at one end and mini USB at the other.  I'll attempt the transfer with it.  

Thank you Tapeworm.  I'll keep you abreast.

[oki_al]

Slotmonsta

    I'm happy to report that I successfully updated the software.  Now, it seems my challenge is loading music.  I do transfer the music to the clip and open its directory and see it there but, when I select music and follow-up with the selection - play all, it tells me that its empty, no music.  Yet, I see it in the directory. ???  

    I"ll try to work it out.  It's probably operator error, although its bizarre to see the clip say its reading and writing and there's  no song. ???  I'll give it a try before using your shoulder again.

Thanks for your help so far.

Oki_Al

[oki_al]

Well, bad news.  It seems my unit died.  No life to it.  ???  I guess I'll marry up with an Apple Touch or Nano and keep it in the family this time around.  A bit disappointed about the clip.  I really found its size quite enabling.  

Thanks again for your help Slotmonsta

[Miikerman]

Did you try a reset?

If the Clip is dead but new, I'd exchange it at the seller or contact SanDisk for an easy warranty replacement (1 year U.S./2 years EU).  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.

[oki_al]

Well, I'm happy to report that it came back alive.  Why iit went dormant on me is a mystery.  On my final try before chucking it into the trash, it went on, with the notice that the battery was extremely low and needed recharging.  I really don't know why that was because in all my efforts to get it going, it was charging most of the tiime!  Anyhow, that's neither here or there.  It burped like most things do and is up and running now.

That is a qualified up and running.  It took the update on fiirmware and I went a step further and recorded a voice recording of myself and it recorded, it played and it deleted when I took that action.  But, regardless of telling me that it is reading and writing music, when I try to access the music that I -dragged and dropped, it reads empty!

My next attempt will be today.  I'm going to go to a friends house and see if I can drag and drop music from their Windows system computer.  I have a suspicion that having an IMAC may require  different settings on my clip?  Sort of leaving it in MTC, or the other choice?  It defaults to the auto detect so that shouldn't be a problem.  

Most if all of my music are from CDs that I put in ITUNES.  Most of it was recorded unto the clip previously.  I only attempted to load the music because I reformatted the unit.  So, the procedure was 1/ I had a problem loading music. 2/ I reformatted the clip. 3/  I loaded the new firmware update ( with much ajata) but finally got it. 4/ Attempted to drag and drop music. 5/ Unit displayed reading and writing (assumed successful download). 6/ Accessed music to play and empty notice displayed. 7/ Recorded my voice and it worked.  

If for any reason the instructions were deficient, please advise.  I'll be trying a Windows system today to disprove my theory about it being a problem because of an apple computer.  That won't solve my problem because all of my music is on my computer but, it may provide an answer.

[Tapeworm]

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@oki_al wrote:

My next attempt will be today.  I'm going to go to a friends house and see if I can drag and drop music from their Windows system computer.  I have a suspicion that having an IMAC may require  different settings on my clip?  Sort of leaving it in MTC, or the other choice?  It defaults to the auto detect so that shouldn't be a problem.  

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Yes, it will be a problem. As I said before, when using a Sansa player with a Mac computer, the player MUST be in MSC mode, NOT MTP or Auto.

[Miikerman]

Additionally, a Mac can add data files that will choke the Clip.  To prevent that, Kopymac (Internet freeware) can be used to transfer to the Clip from a Mac.

[oki_al]

Milkerman

    I did as I said I would, I visited a friend who had Windows.  I downloaded music from her files unto my clip and when I went to it to play them, they were there and they played.

 I further investigated my music and found them to be in MPEG-4 format, something I believe the clip does not recognize.  I checked the music I downloaded from my friend and found it to be MP3 & WMA format, two formats that I know the clip supports.  

So, what to do?  Most of the music I uploaded to ITunes were from my CDs.  I'm wondering if that was their original format or the possibility of ITunes converting the music to Quick Time format, which I believe is MPEG 4.  

Well, a mountain is climbed once step at a time isn't it?  I guess I started a climb that is a bit taller than I intended to climb.  However, it is encouraging that I had a few steps forward after having stumbled at the start.  Having people like yourself on standby waiting to assist is also encouraging to me.

I'll keep you posted.

oki al