10-13-2010 05:45 AM
well. turns out i bought it new from newegg in May. apparently i've been using for a shorter time period than i thought. i guess i use it soo much, it just naturally feels like i've had it for a looong time.
ok. back to the question at hand.
since it's from newegg, how will i go about sending the clip+ to sansa for a replacement?
and would i need to send the earphones that came with it too? because i discarded those almost as soon as i got the player. i enjoy the clip's amazing sound quality with better ones.
i greatly appreciate the help :-D
10-13-2010 02:46 PM
Great to hear. Simply telephone SanDisk Customer Service about this, for the arrangements--I believe that they'll send you a prepaid mailing label with which to return the player to SanDisk; likely, they won't ask you to return the earphones as well. In the U.S.: 1-866-SANDISK (726-3475). And other SanDisk contact information: http://www.sandisk.com/sandisk-support/contact-us.
10-15-2010 10:07 AM - edited 10-15-2010 01:06 PM
just got off the phone with them.
paraphrasing the technician:
said something about sending it to the army? to determine if it's 'worthy' of replacement.
i think that may be because i said it had scratches on it. dunno. whatever. long as i get a working clip+ i'll be fine.
gave me an incident id # and i got an email, which i replied.
later edit. turns out he said RMA not army :-P
realized it when the tech guy called back and said the full title instead of saying the acronym :-D
10-16-2010 08:57 AM
ok. quick question.
i now have an RMA label.
but. i don't have a bubble package to place the clip+ in.
do i just buy one somewhere like ups, put the clip in, and place the label and ship?
sorry. i've never RMA'd anything i bought before.
i'd greatly appreciate the help
10-16-2010 10:57 AM
Yep, you can put the Clip in a padded envelope (you can buy a padded envelope all over--UPS, the post office, drugstores, office supply stores (Target, Staples, Walgreens, etc.)), and then I'd wrap the Clip in some bubble wrap or padding inside the envelope as well, to protect it.
Or, perhaps better, just mail it in a small box with some padding on the box, again to protect the Clip. You don't want the Clip to show up at SanDisk in pieces, and you probably have a small box around that you can use ...
10-18-2010 06:22 PM
Have you ever heard the acronym S.O.L.?
It's up to you, as the shipper to insure it gets there in one piece. A few cents worth of bubble wrap and a box is cheap insurance.