I’m having exactly the same problem, although I don’t have a large file to contend with. I was playing an audiobook which has a lot of small files. All of a sudden the power went down and I haven’t been able to get it started up again. I thought perhaps I might have accidentally locked it, but it didn’t respond at all.
Doing the 30-second reboot thing at least brought the screen back but like yours it got stuck on the fan-shaped picture.
I held down the middle button and plugged it in. The computer is only reading from my memory card and claims that the Clip memory needs to be reformatted before it can be used. I disengaged the memory card, and put it in another slot to check it. Now the computer thinks it can’t be ejected safely because another app is using it.
“My computer” (Win 7 32bit) is now not responding. Lovely.
OK – just unplugged it from the computer… “My Computer” is happy again. But now the Clip doesn’t turn on. I held down the power button again for 30+ seconds… not even a fan, now.
Grumble.
Held the power button AND the middle button down for 30+ seconds. Why not… Hm, it rebooted!
The files are definitely corrupted. At first, it didn’t want to read the disk, then it hesitated and gave me a directory listing. So, OK, I’ll need to reformat. I went to turn it off and it’s hanging on the “goodbye” screen.
<tries trick again… no luck>
Yup. Stuck with the fan, not able to connect to the computer. Meh. I was listening to a mystery and I want to know who did it!!
With the device connected to the computer again I held down the middle button and the power button. I got a “hey man, you need to reformat this, ya wanna?” pop up. Sure! Let’s do that.
But sadly it’s unable to reformat, and this is where I say YARGH!! and give up for a while.
yep. same thing’s been happening to mine for 2 days now.
i left it sitting off for 3 hrs, turned it back on and it worked. connected to pc and it constantly connects and disconnects, rendering it impossible to add or remove more files.
p.s. whenever i have a microsd card inserted. it gets stuck at refreshing media. and if i leaving it off, inserting the card, connecting it to pc, and then turning it on, it doesn’t even respond.
i would send it back for a replacement, but i can’t find my original packaging materials with the warranty papers and stuff.
i’ve been using this sansa clip+ for about 7 months
well. turns out i bought it new from newegg in May. apparently i’ve been using for a shorter time period than i thought. i guess i use it soo much, it just naturally feels like i’ve had it for a looong time.
ok. back to the question at hand.
since it’s from newegg, how will i go about sending the clip+ to sansa for a replacement?
and would i need to send the earphones that came with it too? because i discarded those almost as soon as i got the player. i enjoy the clip’s amazing sound quality with better ones.
Great to hear. Simply telephone SanDisk Customer Service about this, for the arrangements–I believe that they’ll send you a prepaid mailing label with which to return the player to SanDisk; likely, they won’t ask you to return the earphones as well. In the U.S.: 1-866-SANDISK (726-3475). And other SanDisk contact information: http://www.sandisk.com/sandisk-support/contact-us.
You can buy a padded envelope at a drugstore/office supply store (Target, Staples, Walgreens, etc.), and put the Clip in that (I’d wrap it in some bubble wrap or padding inside the envelope as well, to protect it). Or, perhaps better, just mail it in a small box with some padding on the box, again to protect the Clip. You don’t want the Clip to show up at SanDisk in pieces …
Yep, you can put the Clip in a padded envelope (you can buy a padded envelope all over–UPS, the post office, drugstores, office supply stores (Target, Staples, Walgreens, etc.)), and then I’d wrap the Clip in some bubble wrap or padding inside the envelope as well, to protect it.
Or, perhaps better, just mail it in a small box with some padding on the box, again to protect the Clip. You don’t want the Clip to show up at SanDisk in pieces, and you probably have a small box around that you can use …
well, i have an envelope with padding and bubbles that’s a lil bigger than letter size now. but. somehow. in the process of preparation for shipment, the clip broke off the player. (it was hooked unto something and i unknowingly picked up the player as if it wasn’t).
will this be a problem? and.
will i need to call them and inform them of this before shipping? and.