03-02-2014 06:54 AM
My SanClip player won't mount. it seems to be charging, but the computer does not recognize that it is there.
I have tried this on two different PCs, each of which is running Media Player above 10, and each of which has worked fine with the player in the past.
I have reset the player several times, with no effect.
I have changed the USB settings to each of the three possible settings, with every possible combination of resetting and/or unplugging and plugging back in in between. No effect.
I cannot check if a firmware update is needed, because the computer does not recognize the presence of the player on the system.
This player is less than 2 months old, and has encountered no trauma that could be reasonably considered to be a probable cause of a malfuntion.
I would appreciate any suggestions, short of squishing this thing like a bug.
03-02-2014 07:40 AM
You are well within the warranty period so you could contact SanDisk--use the phone or live chat, email is slow. .
Or if, for some reason, you don't want to do that, it could be the cord. Charging and data are separate connections, so a defective cord could be the problem.
The mini-USB connector is standard--do you have a camera or phone that has a similar cord for you to try? Or you can buy a generic replacement online for a few bucks.