SANSA CLIP JUST STOPPED WORKING

@bwidger wrote:

I tried holding down the power button for 20+ seconds and it worked!!

 

Maybe the company has issued a statement or has it in the instructions - in which case I’m an ass - but if they don’t then please do so!

 

The reset procedure is documented in the User’s Guide.

1 Like

:smiley: Excellent tip. I was about to buy something else as well. In my case I had to press for more than 20 seconds…

45 seconds may be BUT it worked! Complete ressuscitation of the patient!

:wink: I am recommendidng you for the post of  SanDisk chief engineer :wink:

Thank you!

THANKS for this thread. I signed up just to post that this really worked.

I was upset when my Clip+ just turned itself off and the power button did nothing. I attached it to the wall charger which always turns it on and again it appeared to have no power.

I held in the power button for at least 20 seconds and let go then I pushed the power button again and it sprung to life. I powered it off. Just to be sure, I plugged it into the wall charger and it powered on again as if nothing had ever happened.

I always assumed my Clip+  would eventually stop accepting a charge so I was prepared to use it in the future plugged in. I just never imagined it would appear to die completely so I could not use it at all.

Thanks…holding down the on/off for 20-30 worked for me…was worried.

Good thing to read the user manual (see the link for it at the top of the forum, in one of the sticky threads), which covers the reset procedure (and lots more!). 

Great, it worked! Thanks for your tip!

My Sansa Clip was fully charged, but just stopped playing. I discovered that I had a disconnect in the wire from the Clip to my headphones. If I wiggled the wire around the music would come back on, then go aff again when I released the wire.

Hope this helps som of you. Victor

thanks i just held it for 45 sec let go and pressed it , it turned on yippie

Similar problem:

Clip+ froze after taking off charger - showed steady logo. Does not go to menu screens. (Checked, not locked.)

Reset numerous times (this used to work).  When turned back on, screen shows steady logo or flashes between logo and “Sansa”. 

Turned off Clip+ and plugged in to pc.  Is getting power because Clip+ turns on, in either of the steady (logo) or flashing(logo/“Sansa”)  modes just described.

Not recognized by pc:

  • Does not show up in file manager (Windows7)

  • Sansa Updater says “No updatable Sansa product has be recognized. Plug in your device and wait for more instructions.”

Checked cable

  • Cable works with a borrowed Clip+

  • Same results with another cable

Checked USB, same results on other USB connections and on another PC.  Borrowed Clip+ works fine on original cable and USB port.  Left Clip+ on the charger for 2.5 hours to see if that would make a difference, it did not.

I also tried the force-mode trick about nolding down the menu key while connecting to the USB with no change.

I did not push a pin into the microphone. :slight_smile:

 (Cannot update firmware or re-format, since I have no menus and no access via PC.)

I doubt whether the files loaded are corrupted - they are DRM-protected audio from a public library and I have checked out all of them before.  I also ran them through a virus checker before transferring them.

Ideas, folks?   I can’t get through to the support phone line.  Maybe there is a lot of traffic after the holiday.

I just hold down the Power button for 20 seconds and released it. After a couple of second tried again to turn ON and it worked !!

You saved me! Mine went suddenly dead and I was already out shopping for a new one. The reset thing worked.

I don’t understand how it just suddenly died. It was sitting on my desk while I was listening, no contact and then nothing.

Glad this forum came up first or second when I googled clip suddenly stopped working.:smileyvery-happy:

I have two Sansa Clip+, and both do the same thing. They are both the 8GB models, and both have Sansa 32 GB micro SD cards. I set them to “Play All” with shuffle turned on. Files are mp3/flac/ogg, all tagged properly & replaygained. I start them playing, and sometimes they will work for hours, other times only a few minutes, either way…they stop playing, and no screen readout, they are completely off. I have reset them dozens of times, I have pulled off the music from the cards & reformatted them…all to no avail. Searching on this topic always brings up the same “answer” - just hold the power button down for 20 seconds to reset it". Well yes, it DOES  get them to work , but only until it happens the next time, which is often 3 or 4 songs later.

What is the actual CAUSE of this issue?? What can Sansa do to FIX it? There are dozens of comments about this issue both in this forum, on Amazon, and elsewhere. But there never seems to be an end solution to this problem. I have always used Sansa players, from E280, to Fuze, to these two Clip+. I am so frustrated about this right now, I spent a lot of my time in the car, so having music at my fingertips is essential for me.

Candidly, SanDisk seemingly has not been paying attention to the Clips for quite awhile, now, unfortunately, and does not seem likely to change now . . . . :frowning:

well then, that is a real drag, as this little thing has such a great form factor & featureset. I used to be a die hard  Rockbox fanatic, but with these, they seemed to have everything I need in the OF. Too bad San Disk drops the ball & ignores it’s customers.

This is most likely the last time I’ll be buying one of their products.

Tried formatting the unit, put  all my album folders on the root of the micro SD card, left the internal memory blank, & just tried to see if having only one place for music, it might keep working. On the way home today, after two days of perfection, it just stopped & shut itself off again.

I returned my 2nd one back to Newegg for a refund.

I am done.

Gremlins sometimes strike the Clips.  They often come back to life just as strangely, even just 1-2 days later.

Giving it one more shot deleted database file, reinstalled FW rechecked ID tags, will see what happens next. After years of great use wit hmy ESeries & Fuze, and all the rave reviews on the Clip+, I  was expecting a bit more of a positive experience.

May the gremlins be with you!

lol…apparently they are. Player still stops & shuts itself off. Guess I will just toss this & go back to using the Fuze in the car.

@cbc wrote:

Giving it one more shot deleted database file, reinstalled FW rechecked ID tags, will see what happens next. After years of great use wit hmy ESeries & Fuze, and all the rave reviews on the Clip+, I  was expecting a bit more of a positive experience.

I have had identical experiences with all my e200 series, Fuzes, Clip+'s and Zips. They all just simply work. I doubt I’ve ever had to reset my Clip+ or Zip more than a couple times each in the years that I’ve had them, and then if I recall correctly they froze up due to me pressing buttons too rapidly. I’ve never had one just all-of-a-sudden stop and/or turn off out of the blue repeatedly as you describe.

I guess maybe I’m just lucky or maybe it’s because I’m obsessive and fanatical about maintaining the tags of the files I put on my players. Others have posted here describing what you do, but usually it’s a one time thing; reset it and that’s it. It doesn’t happen again, or if it does it’s so rare they don’t return and post back indicating that it’s an ongoing problem.

The fact that you claim 2 players are exhibiting the exact same behavior makes me wonder about your files/tags. I too, have a mix of mp3 & FLAC, but I have no OGG files. I seem to remember there have been discussions in the past concerning OGG files and/or their tags presenting some sort of problem. Having read literally thousands of posts on this forum over the years, I don’t recall exactly what it was, but it seems to me it may be been solved by using a different tagging program (Tag & Rename comes to mind as possibly being problematic) and/or removing embedded (especially over 500 x 500 pixel size) album art.

You might want to search around and see if you can find any of those old threads. :wink:

Even though you may think this forum is useless . . . :stuck_out_tongue:

Is there another tagging app besides T& RN (or dbpoweramp, which I use for CD ripping ) that can strip out & re-add tags in correct format. Still not sure why an ID tag should be so bothersome that a player can’t play the music, but again, I’ve never had any issues like that with any of the other music making devices I use in my world. Why would a bad tag turn off a player?

Per Sansa: It is compatible with a wide range of high-fidelity formats, including FLAC and Ogg Vorbis. >shrug<