11-20-2011 10:06 PM
I am having the same issue - my clip+ totally stopped working. Resetting has not worked, nor has leaving it plugged in to my computer for days. I have been trying to get in touch with Sansa to organise a return (I bought it in May) but have had no response - any ideas folks?
I love my clip+ but am disappointed at not being able to use it and am not getting any customer service...
11-21-2011 06:36 AM
Did you telephone SanDisk? Often the fastest way, better than email. In the U.S.: 1-866-SANDISK (726-3475). And other SanDisk contact information: http://www.sandisk.com/sandisk-support/contact-us sandi
12-18-2011 04:25 PM
I tried holding down the power button for 20+ seconds and it worked!!
Still, this kind of pisses me off because I had one I bought previously and it had the same problem. I figured it was broken so I threw it away and bought another one with a 2 year warranty - all to find out all I probably had to do was hold down the power button for 20+ seconds!? grr!
That old sandisk I had - I grew partial to it because I used it everyday for a couple of years! Hopefully the company will start informing people about this "reboot" thing with the power button because it's a waste of money to throw away something that obviously works! Maybe the company has issued a statement or has it in the instructions - in which case I'm an ass - but if they don't then please do so!
12-18-2011 05:09 PM
01-08-2012 07:00 AM
Excellent tip. I was about to buy something else as well. In my case I had to press for more than 20 seconds...
45 seconds may be BUT it worked! Complete ressuscitation of the patient!
I am recommendidng you for the post of SanDisk chief engineer
01-12-2012 07:36 AM
THANKS for this thread. I signed up just to post that this really worked.
I was upset when my Clip+ just turned itself off and the power button did nothing. I attached it to the wall charger which always turns it on and again it appeared to have no power.
I held in the power button for at least 20 seconds and let go then I pushed the power button again and it sprung to life. I powered it off. Just to be sure, I plugged it into the wall charger and it powered on again as if nothing had ever happened.
I always assumed my Clip+ would eventually stop accepting a charge so I was prepared to use it in the future plugged in. I just never imagined it would appear to die completely so I could not use it at all.
03-18-2012 01:04 PM
My Sansa Clip was fully charged, but just stopped playing. I discovered that I had a disconnect in the wire from the Clip to my headphones. If I wiggled the wire around the music would come back on, then go aff again when I released the wire.
Hope this helps som of you. Victor