I bought a Sansa Clip+ from Best Buy yesterday, loaded music on it, listened for around 4 hours, battery showed as full right out of the box.
I was laying in bed reading, and really enjoying the Clip+, then I went to the menu to change albums, and suddenly the screen started scrolling single characters, then part of a long song name, which showed pause at one end and 0:00 at the other. It was not playing any song though.
Turned it off, it wouldn’t come back on, well not as fast as it had earlier, then when it did come on again, after I randomly pressed buttons and pushing power every 10 seconds or so, it immediately started the fast single character scrolling again, then it froze, I think it was on the same song but I can’t positive, finally it wouldn’t turn off and was just frozen.
Found out from Google to hold it down for 15 or more seconds, which I did and that turned it off.
Attached it to my PC, it took longer then it had to open the folder but when it did it seemed to be ok again.
I then disconnected it, played it, and it was ok.
Reconnected it, deleted the folder that had the song it stuck on, then copied some songs, including the folder I had just deleted, this went ok as well.
Currently I have it on the USB port and the battery is recharging.
Battery still showed almost full when all this happened. For a matter of fact it only had one bar gone on the battery indicator after at least 4, maybe 6, hours of use. I don’t know if that is normal or not.
Read the enclosed guide, but the firmware page it points you to doesn’t exist. (404).
Does the Clip+ currently have a firmware update I should be using?
I don’t know how to check what firmware level is currently on it, though I haven’t tried very hard either.
I am reluctant to update the firmware from the other SanDisk pages as it does not say Clip+.
This is a newly released device so I’m concerned that a firmware update might not be right for it and brick it.
I’m inclined to simply return it to Best Buy, but I thought I’d try here first.
Also if it is a firmware issue I’ll just go through this again. Though I can’t understand why a device that has been out such a short time would use a firmware update that looks as if it was posted some time ago. Again, I’m concerned about identifying the correct firmware, and determining what level of firmware it is currently at.
I’m willing to try another one as I loved it and it will be perfect for the gym.
BUT, my confidence in the device is, understandably I would say, reduced, because it malfunctioned within hours of my purchase.
Any thoughts on this, or other help, will be appreciated.