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SanDisk Guru
Posts: 1,581
Registered: ‎11-26-2008

Re: Pitch bug on Clip+?

[ Edited ]

@donp wrote:

@fuze_owner-GB wrote:

Seems odd that that the same 3 or 4 people keep harping about the pitch issue. 

 

 

 

 

Seems the same 1 or 2 people keep acting as apologist, that it isn't reasonable to expect consumer grade gear to get the speed/pitch right even though the vast majority of inexpensive players do.

 

 

 

The solution is simple.  If the product (any product) doesn't suit your needs, return it.  If enough people do that due to a design flaw (I'm not saying there is one with the clip+) the manufacturer will get the message loud and clear.

 

 

 

The mfr may have numbers on how many are returned, but for players bought and returned to retail or mail order outfits there's usually a broken chain when it comes to the reason why.

 

 

 

Posting in a user forum isn't going to make your perceived issue go away; or make the manufacturer react to your complaints.  


 
Hmmm..... didn't one of the Sansa employees post that they'd figured out the problem and had a fix? (maybe that was just for Fuze.)   Didn't that all stem from discussion of the problem in the user forum?
 
 

 


I got some great swamp-land for sale if you think for a second that an issue was addressed solely based on disscussion in a user forum....Smiley Very Happy Smiley Very Happy Smiley Very Happy

 

 

 

 

 

 

Man, this place has turned negative.  It used to be a fun place, but no more.  Just a bunch of crybabies whining about anything and everything.  At least I can get pleasure from my Sansa players....

Message Edited by fuze_owner-GB on 09-03-2009 02:42 PM
"Before I sink into the big sleep...I want to hear the scream of the Butterfly"
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SanDisk Professor
Posts: 579
Registered: ‎12-02-2008

Re: Pitch bug on Clip+?


fuze_owner-GB wrote: 

 


I got some great swamp-land for sale if you think for a second that an issue was addressed solely based on disscussion in a user forum....Smiley Very Happy Smiley Very Happy Smiley Very Happy

 

 


 That was back when sansa was a little more active in the forum.  WIth a response like:
 
" sansafix wrote: 

Hi, its a battery life tradeoff. Running higher PLL will degrade battery life 5 - 7%.

Issue is logged and we will look into it again as time permits
."

 

And announcing it was fixed the next day:

 

"All,


Good news, We have reduced the pitch error by one order of magnitude with little to no effect on battery life (<3%). 

The optimization will be included in the next firmware release due out this quarter. 

We have optimized for 44Khz and the pitch error is < 0.14% 

For all other samples rates its <0.18%

Message Edited by sansafix on 02-19-2009 08:37 AM" 

 

Probably just a coincidence that the problem had existed for the life of the product, then they addressed it a couple of days after forum members posted quantitative measurements of the error and the  cause.

 

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SanDisk Guru
Posts: 1,581
Registered: ‎11-26-2008

Re: Pitch bug on Clip+?

Yup....pure coincidence.
"Before I sink into the big sleep...I want to hear the scream of the Butterfly"
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SanDisk Professor
Posts: 579
Registered: ‎12-02-2008

Re: Pitch bug on Clip+?


@fuze_owner-GB wrote:
Yup....pure coincidence.
  believe that and you might as well keep your swampland.
 

 

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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Pitch bug on Clip+?

And so, I ask politely, where is "the next firmware release due out this quarter"?  It's been more than 2 quarters since ...

 

Info. from SanDisk would be appreciated.

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SanDisk Guru
Posts: 1,581
Registered: ‎11-26-2008

Re: Pitch bug on Clip+?


@donp wrote:

@fuze_owner-GB wrote:
Yup....pure coincidence.
  believe that and you might as well keep your swampland.
 

 


Ha Ha Ha Ha.....

 

I've worked at the design and manufacturing level.  I know how much they listen to the consumer.

 

Many here have a very false sense of self-importance.

"Before I sink into the big sleep...I want to hear the scream of the Butterfly"
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SanDisk Guru
Posts: 1,581
Registered: ‎11-26-2008

Re: Pitch bug on Clip+?

[ Edited ]

@Miikerman wrote:

And so, I ask politely, where is "the next firmware release due out this quarter"?  It's been more than 2 quarters since ...

 

Info. from SanDisk would be appreciated.


No offense, but isn't it a bit early for a new firmware for the clip+?

Message Edited by fuze_owner-GB on 09-03-2009 04:35 PM
"Before I sink into the big sleep...I want to hear the scream of the Butterfly"
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SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Pitch bug on Clip+?


@Miikerman wrote:

And so, I ask politely, where is "the next firmware release due out this quarter"?  It's been more than 2 quarters since ...

 

Info. from SanDisk would be appreciated.


How long after the Fuze release was it before they said there would be no more updates for the e200's?  I think the answer could lie there.

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

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SanDisk User
Posts: 28
Registered: ‎03-08-2008

Re: Pitch bug on Clip+?

[ Edited ]

The pitch problem on the Clip has not been improved by any firmware released so far.

Is there any reason to think that problems with the Clip + will be handled any better?

The extra length of time the tracks play is of no concern to me, that is just a side affect of the fact that the songs are being played back at the wrong pitch.

Playing back music off pitch/out of tune bothers me a lot because I am a musician used to hearing things at proper pitch.

There is a reason musicians "tune up" before a performance.

While it is understood that most clip users are unsophisticated consumers that are not musicians or engineers,

there is also a vocal minority who are, and expect consumer products like the Clip to operate within reasonable tolerances.

Like playing back the music at the correct speed and pitch.

We are trying to keep the company honest for everyones benefit.

Basic.

They should fix this with a firmware update.

No excuses.

It's that simple.

 

Any one who complains about some one else trying to get a problem resolved on the forum, is a troll or doesn't understand the concept.

Either help or get out of the way.

Message Edited by wavydavy on 09-03-2009 01:56 PM
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SanDisk Professor
Posts: 579
Registered: ‎12-02-2008

Re: Pitch bug on Clip+?


fuze_owner-GB wrote: 

 


Ha Ha Ha Ha.....

 

I've worked at the design and manufacturing level.  I know how much they listen to the consumer.

 

Many here have a very false sense of self-importance.


 Ha HA yourself... the product was out nearly a year with this problem, then 2-3 days after hard confirmation and the cause is posted on the forum they have it fixed.  Dream on that it wasn't in response to the forum.  Perhaps it was a known problem that was back-burnered, but they did respond to the forum.
 
Most everyplace I've worked valid complaints get attention.  Some go way overboard, running around like beheaded chickens when people who aren't going to buy a product anyway say they would if only it did xxxx.