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Newbie
Posts: 2
Registered: ‎09-28-2009

Re: Pitch bug on Clip+?

I have no interest in starting or joining some "fictional grassroots movement" against the Clip+, believe it or not PromisedPlanet, I'm just an ordinary consumer looking for a nice MP3 player for the gym, and doing some research before buying. After reading some reviews I thought the Clip+ suited my needs perfectly, then I came here to see what the owners had to say about it and read about this absurd pitch bug. I also read that they fixed the same bug in the Fuze so I thought, "well, I guess they will also fix it for the Clip and of course for the Clip+". So I was waiting to buy it as soon as it came to Europe and occasionally lurking here to check on the development of the issue. And today I read corporate decided not to address the problem due to engineering trade-offs.  As an engineer myself I think that's bull**bleep**, but it's their decision. My decision is to order the Cowon although is more expensive (but so much worth it) and a lot bulkier (I will have to wear it on an armband). I just wanted to give corporate some honest and sincere feedback exposing my case.

SanDisk User
Posts: 63
Registered: ‎02-02-2009

Re: Pitch bug on Clip+?

[ Edited ]

Wow, I don't check in for a while on the problem, and I see Sandisk goes and does something incredibly stupid.

 


@slotmonsta wrote:

Over the last few days there have been several meetings with Engineering, Marketing, and Product Management regarding the pitch issue some users have seen. Please see below a statement regarding the decision that was reached as a result of these meetings.

 

At SanDisk, our goal with our Sansa MP3 product line is to provide products which deliver a quality consumer experience at price points which are accessible to the majority of the population.  Our “value” positioning has served us well historically, although we acknowledge that occasionally our products do not live up to some users’ expectations.  The issues raised on this Forum regarding sound fidelity are important to us however due to trade-off decisions that were made in engineering these products to deliver superior consumer value at what we believe are extremely attractive price points, our sound fidelity isn’t perfect.  We have re-evaluated the possibility of reducing the pitch variation and due to the engineering trade-offs the decision was made to stay with the current design. Very few listeners, however, have noticed or complained about it as an issue in actual practice.  For those who can detect sound differences with their naked ears during actual use and not via frequency analysis, our products may not be the best choice for them.

 

Forum Admin

slotmonsta 


 

This is easily the most hilarious thing I've read in the past couple weeks.  Not only are they saying that they refuse to fix the problem, BUT THEY ARE ACTUALLY TELLING YOU TO GO BUY FROM A COMPETITOR.  In addition, this is such a piss-poor argument that it's beyond sad.  While it's true that more expensive players may have more "fidelity" (pro tip Sandisk: playing back music accurately has NOTHING to do with fidelity), I can go out right now and purchase a piece of crap $10 mp3 player from some no-name company, AND IT WON'T HAVE ANY PITCH PROBLEM.  If you can't make a mp3 player that accurately plays music, something that a basic, no frills $10 player can, then you should just give up as this is clearly the wrong business for you.

 

I mean, holy crap Sandisk. I knew you were a bad company when you hadn't fixed the pitch problem in the 7+ months time you've had, but this takes the cake.  Let's review.

 

1) Sandisk lied about a fix for the problem being in the works that was originally confirmed here. http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109&view=by_date_ascending&page=12

2) Sandisk has now officially stated that the pitch problem will never be fixed on either the Clip or the BRAND-NEW Clip+.

3) Sandisk is saying if you don't like it, too bad.  Go buy from someone else.

 

Too bad for you Sandisk.  You had an opportunity to capitalize on creating the best player of 2008, and instead, you decided to crap all over your customers and the good will you created by producing such a (at that time) fine product.

 


@p3ndr4g0n wrote:

My decision is to order the Cowon although is more expensive (but so much worth it) and a lot bulkier (I will have to wear it on an armband). I just wanted to give corporate some honest and sincere feedback exposing my case.


 

Very good choice p3ndr4gon.  The Cowon is a far, FAR superior product and you will enjoy it immensely.  Be sure to post here after you get it to let people know of your impressions.

Message Edited by Warrior1986 on 09-29-2009 08:04 AM
SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Pitch bug on Clip+?

The Sandisk programmers are probably much too busy to work on this now. My guess is that they may be working on a replacement for the View, which should have come out long ago. Imo Sandisk will probably have one more firmware update for the Clip giving it folder navigation. My guess is that this might be out some time next year. This seems to be  a matter of triage, with the most important matters being handled first, and the less important things being addressed when there is time. I would like to have folder browsing on my Clip.

 

 

SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Pitch bug on Clip+?

http://www.anythingbutipod.com/forum/showthread.php?t=48208
iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

SanDisk Professor
Posts: 431
Registered: ‎09-28-2008

Re: Pitch bug on Clip+?

Finally, some proof that my ears are not bad, and that almost no one can hear the difference.
SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Pitch bug on Clip+?


@yelped wrote:
Finally, some proof that my ears are not bad, and that almost no one can hear the difference.

I never could hear it, but my ears are admittedly not the greatest.....all those childhood ear infections surely took a toll, although I couldn't hazard a guess as to how much of a toll.  But as I'm not rich, I won't be going to an ear doctor to have my hearing tested. Smiley Wink

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

Newbie
Posts: 20
Registered: ‎02-22-2009

Re: Pitch bug on Clip+?

Apparently the Clip is doing on the fly sample rate conversion to 48khz that's why 48khz files don't have the problem they aren't getting resampled by the dodgy algorithm

 

It has never bothered me I have enjoyed the Clips immensely!!

Highlighted
SanDisk Guru
Posts: 1,235
Registered: ‎10-24-2007

Re: Pitch bug on Clip+?

No the reason is the PLL Clock settings / dividers are less optimal for 44 Khz vs 48 Khz material.  Nothing is on the fly resampled.
SanDisk Professor
Posts: 431
Registered: ‎09-28-2008

Re: Pitch bug on Clip+?

You're back?! Slotmonsta called you back?! Are you re-employed at SanDisk or just answering these questions as a helpful forum poster? I hope the former!
SanDisk Professor
Posts: 507
Registered: ‎04-24-2008

Re: Pitch bug on Clip+?

Welcome back sansafix!!