Pitch bug on Clip+?

Here’s my pitch test results.  Thanks schnarky42 for the instructions on how to use bidule/gtune. I used the test tones created by forum member davek over in Sansa’s Fuze forum in the huge thread about the Fuze pitch problem (supposedly fixed now).  I bought my Clip at Walmart based on their good price and the review I read over at anythingbutipod.com that said how good the support was for the product and how it was frequently updated.  But now it’s been more than 6 months since the last firmware update.  I sold my Clip due to your lack of support and frankly because I’m angry  the Clip+ was put out before fixing the pitch problem on the original Clip (maybe that’s smart business, but it pisses me off!).  Come on Sansa, this pitch problem has been around since day one.  CNet says the Clip was released on Oct. 8th, 2007.  That’s almost two years from now.  Bring the Clip out of BETA!!! Fix the pitch problem!

Sansa Clip 8gb V2 (V02.01.32A firmware, original Clip NOT Clip+)

1000hz
44.1k encoded to 44.1k = 988.78Hz
44.1k encoded to 48k   = 1001.61Hz
48k   encoded to 44.1k = 988.78Hz
48k   encoded to 48k   = 1001.61Hz

Samsung SGH-A737 cell phone

44.1k encoded to 44.1k = 1000.01Hz
44.1k encoded to 48k   = 1000.01Hz   
48k   encoded to 44.1k = 1000.01Hz
48k   encoded to 48k   = 1000.01Hz

Message Edited by oofda on 09-11-2009 12:20 AM

Message Edited by oofda on 09-11-2009 12:22 AM

This wrong speed, wrong pitch playback is unacceptable for a modern digital device.

My cheap digital watch is a hundred times more accurate.

This product is unusable by anyone who plays a musical instrument, and wants to play along with the songs on their Clip+, for fun or to learn new songs. 

Who in there right mind wants to listen to there music played back off pitch/speed?

Why do most reviewers overlook this important quality problem.

The only way to keep manufacturers honest is to boycott willfully defective products like the Clip and Clip +.

@wavydavy wrote:

This wrong speed, wrong pitch playback is unacceptable for a modern digital device.

My cheap digital watch is a hundred times more accurate.

This product is unusable by anyone who plays a musical instrument, and wants to play along with the songs on their Clip+, for fun or to learn new songs. 

 

Yes, something they should have been able to avoid.
Yes, a bummer to play alongside something else that is in tune.

In the end, I’d say a matter of priorities. If you want a really small player WITH an expansion slot (not to mention FM), your alternative choices get really scarce really fast.
For me, for now, I got the slot and in tune, not that small with an e200. Without some research I couldn’t name another brand of straight music player with a memory slot at all. Just phones and PDA’s.

c200 is a bit smaller than an e200, has a microSDHC slot and FM radio, and can be Rockboxed.

1/4 of a percent is plenty. A watch that is off by 1/4 of 1% would be off over 3 minutes a day!

So Sansa, how much longer is this problem going to be ignored?  I don’t plan to stop bumping this thread until we finally get a concrete answer.

@warrior1986 wrote:
So Sansa, how much longer is this problem going to be ignored?  I don’t plan to stop bumping this thread until we finally get a concrete answer.

You will be dead and buried before they address the issue… Bump away… 

For anyone who wanst to check their clip using the method posted on page 3 of this thread, I’ve upload a 30-second 1000hz FLAC file here and an MP3 version here if you do not want to create the files using NCH Tone.


Ok, for Sandisk, here’s an idea that could result a win-win situation: Since correcting the pitch may result in reduced battery life, why not give the user the option to correct the pitch? In the audio settings, you could call it ‘audiophile mode’, and enabling it would fix the pitch bug, but reduce battery life. This way you can still claim your current battery life as accurate by having ‘audiophile mode’ disabled by default.

@warrior1986 wrote:
So Sansa, how much longer is this problem going to be ignored?  I don’t plan to stop bumping this thread until we finally get a concrete answer.

Could you please do us all a favor and CALL SanDisk and ask them, then post their response here, instead of spamming a user forum that’s not an official vehicle for obtaining support?

WOW! There really is a bug? So that’s why my Chipmunks rips from vinyl sound a bit fast, or was it slow. This is causing all kinds of problems when I try to practice my Jew’s harp. I must have not set the pitch control correct on the turntable. Hey, that’s the solution! Sansa needs to put a pitch control knob on the Gen3 clip along with a strobe ring.

As has already been pointed out in the forum, Sandisk telephone support claims no knowledge of the problem and no knowledge of what is happening in the firmware development dept.

Sandisk,

ignoring the problem will not make it go away!

As this information makes its way around the other audio forums, your audio products will get a bad reputation that will be hard, if not imposable to shake. Beware…

This forum is the appropriate place to discuss this and other problems, alert Sandisk and (potential) customers to problems/shortcomings of the product, and allows Sandisk to respond in the forums and possibly release new firmware to fix/improve the product.

Neither of which they  have done for quite some time now.

It also allows other customers to offer possible workarounds and comment on the issue.

This is the most serious quality problem with recent Sandisk products and should not be ignored.

It is entirely appropriate to keep this subject at the top of the list until it is resolved with a firmware fix or Sansa stops selling things.

PromisedPlanet

If you don’t have something constructive to add to this subject, why bother posting here?

Skip it and move on to something that interests you more.

Clearly this is a serious issue for those who care about listening to music at the same pitch/speed as it was originally recorded.

WD, as a contributor here, I appreciate your issue, concern and frustration.  I truly wish SanDisk would respond (on this and other issues–ignoring one’s consumers is never a good policy, it seems to me).

However, and with all due respect, your multiple postings across numerous threads is tiresome, and unfortunately and unwarrantedly wastes my time.  A single thread is more than sufficient.  Would you please limit yourself, so as not to consume my own time?  Many thanks–

Miikerman,

Yes, I agree that it’s tiresome Sansa won’t fix the problem without lots of customer complaints.

If you don’t have something constructive to add to this subject, why bother posting here?

Skip it and move on to something that interests you more.

You think I want to read your complaints about people who care about product quality enough to write in this forum about it?

Why would you discourage people from posting about this problem, instead of just skipping the threads about the pitch/speed problem, if it is of no interest to you, hmmmmmmm?

Clearly this is a serious issue for those who care about listening to music at the same pitch/speed as it was originally recorded.

This should not be considered an unreasonable or controversial request in this digital age, when all other inexpensive playback devices can do this.

And if you need to hear it from other Sansa users who care, check out this thread.

Because of it Sansa finally addressed the problem on the Fuze.

 http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&thread.id=11835&view=by\_date\_ascending&page=1

All it takes for badly made products to flood the market is for consumers to say nothing. 

Keep up the good work, all you other good folks helping to keep the pitch/speed problem at the top of the Clip forums :wink:.

It’s only through the efforts of people like us, that there is any chance Sansa will fix this serious design defect.

If nothing else, we can warn new or potential owners so they can return these products before it’s to late.

Keep up the good fight, never give up! :smiley:

Like it or not, Sandisk appears to be fixing this in stages. The pitch error on the Fuze and Clip+ is only around 1/3 of what it was on the Clip when it first came out. I expect further decreases in the pitch error over time, however they don’t seem to want to fix it completely in one step.

@wavydavy wrote:

Miikerman,

Yes, I agree that it’s tiresome Sansa won’t fix the problem without lots of customer complaints.

If you don’t have something constructive to add to this subject, why bother posting here?

Skip it and move on to something that interests you more.

You think I want to read your complaints about people who care about product quality enough to write in this forum about it?

Why would you discourage people from posting about this problem, instead of just skipping the threads about the pitch/speed problem, if it is of no interest to you, hmmmmmmm?

 

Clearly this is a serious issue for those who care about listening to music at the same pitch/speed as it was originally recorded.

This should not be considered an unreasonable or controversial request in this digital age, when all other inexpensive playback devices can do this.

 

And if you need to hear it from other Sansa users who care, check out this thread.

Because of it Sansa finally addressed the problem on the Fuze.

 http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&thread.id=11835&view=by\_date\_ascending&page=1

 

All it takes for badly made products to flood the market is for consumers to say nothing. 

Keep up the good work, all you other good folks helping to keep the pitch/speed problem at the top of the Clip forums :wink:.

It’s only through the efforts of people like us, that there is any chance Sansa will fix this serious design defect.

If nothing else, we can warn new or potential owners so they can return these products before it’s to late.

 

Keep up the good fight, never give up! :smiley:

 

 

 

Unfortunately, by ignoring others with your multiple posts and including polite requests such as the above–one thread by you is sufficient–you are engaging in spam.  That only is hurting your issue and is going to result in your being labeled a spammer. No one is asking you to stop raising the issue–rather, just to not spam about it.

Asking others to ignore your posts is putting the cart before the horse.  Moreover, people check the threads to see if there is anything new; merely finding your dupicative posts, time after time and in many different threads, is a waste of others’ time, and an abuse of others.

They will never fix it until they think it will affect their bottom line.

This is an unacceptable problem, so it is up to us consumers to let them know we care.

Audiophiles, musicians and other music lovers, Keep posting until they get the message.

Also, don’t forget to post to other music device and audio forums about this pitch/speed defect.

Being the bearer of bad news will make you unpopular with some on this forum.

Don’t let them discourage you, by calling you names.

Quitters never win.

Never give up!

Great.  As I said, fine, bring it to their attention–please do.  But in one thread and not in a spam attack of multiple threads and posts, intruding on others’ valuable time.  And, I’m outta here.

Bring it to their attention via calls to their support telephone number.  They’re forced to spend money and time answering those. 

All you’re doing by posting your complaints over and over again is to annoy other users.  SanDisk is ignoring your posts, and your posts don’t cost the company anything.

Great, we agree,

I will continue to bring this problem to the attention of forum users in this thread in the Clip Plus forum,

and in the “Clip plays music slowly, lower pitch.” thread on the Clip forum.

And you will continue to skip past my posts.

That way all newcomers will be warned.

Would be a lot easier if they would make the pitch/speed problem a sticky in both forums…

Sansa won’t fix the problem without lots of customer complaints.

You think I want to read complaints about people who care about product quality enough to write in this forum about it?

No, I don’t, so I skip over them, easy.

Again I ask…

Why are you so interested in silencing voices of dissent?

If you don’t have something constructive to add to this subject, why bother posting here?

Why would you discourage people from posting about this problem by labeling there posts spam, hmmmmmmm?

Skipping over a post/poster your not interested in is much less difficult than your complaining makes it sound.

Now quit spamming me with your anti complaint, complaints and do something constructive.

Don’t you know your discouragement only makes me stronger, Mu, Ha, Ha, ha, ha… :stuck_out_tongue:

Never Give Up!!!

Wow! Ralph Nader Jr.!