No more High setting in music volume?

@angell33 wrote:

Tried doing the reset but it makes no difference. my volume is very low and there is no difference whether it is set to high or low, very disappointing.

Don’t take this the wrong way because we’ve heard this before, but . . . are you pressing the UP (top) volume button on the side of the player?

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Volume UP is #10

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Volume UP is #13