06-13-2015 07:12 AM
I could always just do drag and drop for my mp3 files from my old Windows 7 computer onto my Sansa Clip. Just installed a new WIndows 7 computer, and when I try to transfer files to it they just hold up forever before finally coming back with a "Cannot copy xxx.mp3 The device has either stopped responding or has been disconnected" message.
Device still says it's connected, and it's recognized by the computer. What's up?
06-14-2015 02:24 PM - edited 06-14-2015 02:25 PM
Go to Settings/System Settings/USB and try MSC or MTP. Auto Detect might be acting up.
Also try a different USB port and a different cord if you have one.
If you still have your old computer, make sure it still works--or it might be the cord.
Does the new computer have different security settings? That could be making a difference.
06-15-2015 10:18 AM
If you are using a desktop pc, are you using a real usb port? Some front USB ports don't give enough power for the player. If you are using a notebook computer, plug in the computer to power first before attaching the player.
Some notebooks go into low poer mode/USB1 mode when running on battery power to conserve power. Plug the player directly into the usb port, not through hubs or usb extension cables. Try using a different usb cable.