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Newbie
Posts: 1
Registered: ‎04-22-2013

Re: My Sansa clip+ won't turn on what so ever

Ok. I just recieved my Sansa Clip+ Player today and it was working perfectly fine. Then all of the sudden, it just died. The battery was fully charged and everything. It just died. I've tried the soft reset and the regular reset and holding the middle button while plugging it into my computer. Nothing worked. 

I am still in the 1 year warranty, should I return it or try to fix it?

SanDisk Guru
Posts: 16,210
Registered: ‎04-17-2008

Re: My Sansa clip+ won't turn on what so ever


Mystic101 wrote:

 I've tried the soft reset and the regular reset



Please explain in detail what you've done. As far as I know, there is only 1 reset procedure.

 


Mystic101 wrote:

I am still in the 1 year warranty, should I return it or try to fix it?



Why don't you try calling Sandisk Tech Support. If they cannot get it going for you, they will authorize an RMA and get a new replacement on it's way to you. Of course, you will have to send yours in first, so you may be without a player for a couple weeks.

Newbie
Posts: 4
Registered: ‎04-29-2013

Re: My Sansa clip+ won't turn on what so ever

[ Edited ]

Hi, I need your help. I have not used my clip zip for about 2 months. I guess the battery is completely dischurged but it's not charging now (screen does not turns on). I tried to reset several times but it didn't work. What should i do now?

 

Thanks Smiley Happy

SanDisk Guru
Posts: 16,210
Registered: ‎04-17-2008

Re: My Sansa clip+ won't turn on what so ever

How long have you left it connected to charge? If it's really depleted, it may take a whle (several hours) before the screen will come on and start charging normally.

Newbie
Posts: 4
Registered: ‎04-29-2013

Re: My Sansa clip+ won't turn on what so ever

Thanks for reply.  I left it connected for about 1.5-2 hours. Tried to reset several times again, pressed on/off button for minute but nothing helps. 

SanDisk Guru
Posts: 16,210
Registered: ‎04-17-2008

Re: My Sansa clip+ won't turn on what so ever

I'd leave it connected overnight and see it that does anything. Are you using a computer or AC charger? If using a computer, are you sure the USB port is 2.0 and working properly? You might also try a different one just in case.

Newbie
Posts: 4
Registered: ‎04-29-2013

Re: My Sansa clip+ won't turn on what so ever

OK, i will leave it connected. Im using original usb charger, player is even recognized by computer. 

Newbie
Posts: 1
Registered: ‎05-05-2013

Re: My Sansa clip+ won't turn on what so ever

I kept getting a message to say that my sansa clip was full. (even though it isn't) and now it won't even turn on.  I have held the on button down for 20secs.  And also it is not registering with the computer even though my drivers are up to date.

Any ideas.

Regards

Jan minnis

SanDisk Guru
Posts: 1,265
Registered: ‎04-24-2009

Re: My Sansa clip+ won't turn on what so ever

^^^^^^ Either its dead and you can't do anything or its just really frozen. If power won't reboot it, unplug it and let it sit for a couple days. If the battery runs dead it might reboot.
SanDisk Guru
Posts: 16,210
Registered: ‎04-17-2008

Re: My Sansa clip+ won't turn on what so ever


12jan123 wrote:

I kept getting a message to say that my sansa clip was full. (even though it isn't) and now it won't even turn on.


Was it a message that said "Not enough space for Music DB. Please free 8mb" or something to that effect? Despite the wording, it's rarely a case of the player actually beiing full. There ia a SanDisk KnowledgeBase article on the subject:

 

http://kb.sandisk.com/app/answers/detail/a_id/848/kw/not%20enough%20space%20for%20music

 

It's probably FAT corruption. If you can get it connected again, you'll probably have to fromat it.