Thank you everyone for your replies. Sent the pictures of the faulty earphones, both printed ‘L’ (I still cannot understand what kind of assembly line mistake this came from?!)
They have very kindly agreed to send me another pair of earphones because they came like this in the sealed box, from the factory and it’s not a shop issue.
5 stars to SansaDisk 
Fingers crossed that I don’t get any more issues with this player, this afternoon it has been freezing and turning itself off 
I cannot believe my luck!! I actually owned a classic Sansaclip and it was the best player I ever had, I got it stolen at the gym!
