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Newbie
Posts: 2
Registered: ‎04-25-2014
Accepted Solution

Music stops when locking buttons

I have this weird problem with my Sansa Clip: it freezes when I lock the buttons.

 

When it plays music I press and hold the home button to make it lock the buttons.

I get the message "press and hold the home button to unlock"

the screen goes black so that is still alright

 

but after about 10 seconds the music stops and the player stats to shut itself down and also freezes halfway of shutting down.

 

does anyone have any ideas about a fix?

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Music stops when locking buttons

Perhaps there is a software glitch, and a manual reapplication of the latest firmware would help?  See the firmware sticky thread at the top of this forum.

SanDisk User
Posts: 67
Registered: ‎03-07-2014

Re: Music stops when locking buttons

Maybe try a hard reset first. Hopefully, that will just do the trick.
SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: Music stops when locking buttons

Sounds like you're pressing the button too long and shutting down the player, instead of simply locking it.

Newbie
Posts: 1
Registered: ‎04-29-2014

Re: Music stops when locking buttons

Hello.

 

I have the same problem with my new Clip+ (no problem with a previous one).

Sometime, it reboots. sometime not. This time, he seems to be dead. No sign of life when i plug it.

 

If it wake up, i will try a new manual update (done recently after purchase).

 

SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: Music stops when locking buttons


@chemicalfab wrote:

Hello.

 

I have the same problem with my new Clip+ (no problem with a previous one).

Sometime, it reboots. sometime not. This time, he seems to be dead. No sign of life when i plug it.

 

If it wake up, i will try a new manual update (done recently after purchase).

 


 

You should not have problems like this with a brand new unit. You paid for a unit that works. Yours doesn't. You did not get what you paid for. Return it.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Music stops when locking buttons


@chemicalfab wrote:

Hello.

 

I have the same problem with my new Clip+ (no problem with a previous one).

Sometime, it reboots. sometime not. This time, he seems to be dead. No sign of life when i plug it.

 

If it wake up, i will try a new manual update (done recently after purchase).

 


Software glitches indeed happen (and I seem to get more than my fair share of them)--good luck with reapplying the firmware.

Newbie
Posts: 1
Registered: ‎05-13-2014

Re: Music stops when locking buttons

This appears to be a firmware issue. I had the same issue and found the answer on a forum somewhere.

 

Go to Settings-system settings- Backlight. If the backlight setting is at 10 seconds this causes the lock button issue. Just select the next time level (15 seconds) or better and remember to save the setting when asked.

 

This resolved the issue for me. I hope it does for you. 

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Music stops when locking buttons

Interesting--don't recall having heard this before.

Newbie
Posts: 2
Registered: ‎04-25-2014

Re: Music stops when locking buttons

You are the man!

 

That works, altough I don't know how anyone found out