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SanDisk Fanatic
Posts: 345
Registered: ‎07-19-2009

Re: I can no longer drag and drop

You would expect an error message if lack of space.

SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: I can no longer drag and drop

 

Just curious....but can you drag-and-drop (or copy)  something OFF the unit onto your computer? 

 

Also can you copy the music into a different folder on the computer and try drag-and-drop from there? 

 

You seem to be already using MSC but...

 

If you go to Settings/System Settings/USB you have a choice of MSC or MTP or Auto Detect. Put it on MSC, which locks it in as a basic external drive. MTP lets Windows Media Player control it and does all kinds of eccentric things. Auto may switch it to MTP if it sees Windows Media Player on your computer. 

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

I just got a note from the SanDisk company referring to MSC, MTP, etc.

 

I will try their (and your) suggestion..THANKS!

 

Just wondering why it isn't mentioned in the manual. If it had, I would've tried it.

 

Btw, I could NOT move a file from the disk to my HD.

SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: I can no longer drag and drop

[ Edited ]

 

 

With the Clip+ in MSC mode, can you see the file on the unit, cut it but not paste it back onto the computer?  You should always be able to move a file off the unit back to your computer, as long as you can see it from the computer, so that's just bizarre.  If you're in MTP mode, which brings in copy-protection annoyances, that's different. 

 

If using MSC mode doesn't help, I would wonder if your cord is going bad. If you have another USB-to-miniUSB cord, like for a camera or something, try that.  

 

And as long as you have copies of everything elsewhere, I'd suggest formatting (through the Settings/System Settings menu), putting it in MSC and reloading. 

 

And you're right--the manual does not explain at all what MSC and MTP are about, only that they are available.  SanDisk really ought to make that much clearer.  Even their knowledge base article is a bunch of jargon. 

 

http://kb.sandisk.com/app/answers/detail/a_id/162

 

Here, SanDisk, is the plain English that ought to be in both the manual and at the TOP of the knowledge base article. 

 

In MSC mode, the unit will be seen by the computer as a removable drive, enabling manual drag-and-drop, copying,  deletion and other typical file handling. 

 

In MTP mode, the unit can be controlled and synched through Windows Media Player 10 or above. MTP mode is necessary for DRM (digital rights management) files such as library audiobooks and music from subscription services, and allows Windows Media Player to make playlists and synch files. 

 

 There, SanDisk, was that so difficult? 

SanDisk Guru
Posts: 16,304
Registered: ‎04-17-2008

Re: I can no longer drag and drop

I'm wondering if this is a Windows thing? You know, like some sort of permissions or security setting? Is this happening on your personal computer, or possibly a work or public-use computer where transference of files to or from is prohibited in efforts to protect against viruses, trojans, etc.?

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

[ Edited ]

I'm using my own personal computer. I am almost scared to use a public computer....lol

 

I am going to try that MSC suggestion. I just haven't had time. Maybe this weekend.

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

Btw, now that you've put it in English, my computer IS seeing it as a removable drive, so............

 

 

SanDisk Guru
Posts: 16,304
Registered: ‎04-17-2008

Re: I can no longer drag and drop


@leefoo wrote:

Btw, now that you've put it in English, my computer IS seeing it as a removable drive, so............

 

 



As it should be.

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

It turns out I had it on "auto Detect"....I guess that switch doesn't recognize that I am copying software....smile.

I had to manually put it in MTP mode or whichever one is the last of the 3 (not the middle one). A little confusing but all's well that ends well.

Thank you for your help. Now I have an excuse to go back down and exercise. Not sure I want to thank you for that!!! smile