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Newbie
Posts: 9
Registered: ‎11-17-2013
Accepted Solution

I can no longer drag and drop

[ Edited ]

I already have 5 folders of music on my Sansa Clip.

 

I went to drag two more folders from my Hard Drive just now and it won't let me (I get the black "can't copy" sign, not unlike the no smoking icon)

 

Obviously, I was able to do this previously. It shows as a drive in My Computer and I can see all the other folders I dragged into the player (it's probably been six months since I dragged those over)..

 

I use Windows 7.

 

Any ideas?

 

Thx.

 

Lee

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SanDisk Fanatic
Posts: 345
Registered: ‎07-19-2009

Re: I can no longer drag and drop

Interesting, what happens if you try copy/paste.

SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: I can no longer drag and drop

And you're sure you have available space?

 

Are you trying to copy (drag & drop) copyrighted or DRM-encrypted content like .wma audio book files?

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

Thank you for your responses. In answer to both of you.

 

1) I have 20 Gb of available space. 6 on Internal and 14 on External. All of the files exist on the Internal memory.

 

2) I am trying to load music files. Some are from Amazon and other sites and some are CD rips. All are MP3 files.

 

3) When I tried copy and paste, I got this wonderful message: "The ::\{20zd04FE0-2AEA-1...\ SID-{10001, (a bunch of numbers), (a bunch more numbers) }\ does not exist. The file might have been moved or deleted.

Do you want to create it?"

 

I hit yes, but nothing happened. When I tried to Copy/Paste again, I got the same message with a different Hex address (I'm assuming those first bunch of numbers is a Hex location) and different 'bunch of numbers'.

 

This is EXTREMELY weird.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: I can no longer drag and drop

Windows is full of weirdness.   Smiley Sad

 

I sometimes have found that when weirdness occurs, it goes away with a shutdown and restart of Windows. 

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

nope...I actually couldn't do this yesterday. Today was the same problem.

 

Should I contact Customer Support? While I appreciate your responses, you appear to be guessing as much as me.

 

Thx

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: I can no longer drag and drop

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

thx...got my fingers crossed.

SanDisk Guru
Posts: 16,305
Registered: ‎04-17-2008

Re: I can no longer drag and drop

[ Edited ]

Here's another guess . . . Are the folders you are attempting to transfer larger than the available space on one of the drives? In other words, you say you have 6GB available on the internal memory. Are the 2 folders you are transferring at (or over) this size?

 

Remember you cannot just select 20 GB worth of files and assume it will transfer what it can to one drive and then automatically switch over and transfer the rest to the other drive.

 

And are you using MTP or MSC mode?

Have you tried formatting the player and re-loadinig everything?

Newbie
Posts: 9
Registered: ‎11-17-2013

Re: I can no longer drag and drop

Thanks...I thought of that and tried just copying one file. Same result.

 

 "Are you using MTP or MSC mode?"

 

I have NO idea what that is. I am just dragging and dropping as if it were another drive.

 

 

"Have you tried formatting the player and re-loadinig everything?"

 

No...I use this when I am biking downstairs and at least I have SOME music on there. If I was to re-format and then have the same problem, I am SOL.