Keep in mind that you can get free Customer Support from SanDisk, including a warranty replacement of the player if it is still under warranty (1 year in the U.S.) and faulty–SanDisk even covers the postage both ways. SanDisk’s contact info.: http://www.sandisk.com/about-sandisk/contact-us/. Easiest to telephone them, and you can talk through any issue. Good luck!
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