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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Customer Service

I hope that the pooch in the above photo got a big doggie treat for posing like that .... Smiley Wink
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SanDisk Guru
Posts: 16,317
Registered: ‎04-17-2008

Re: Customer Service


@Miikerman wrote:
I hope that the pooch in the above photo got a big doggie treat for posing like that .... Smiley Wink

Throwing a dawg a bone! Smiley Very Happy

 

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VM
Newbie
Posts: 5
Registered: ‎08-04-2011

Re: Customer Service

My comment is about customer service, not the product.  Perhaps you missed that.  I still say their customer service is poor and have valid experience to support my claim as I still haven't received my replacement as of today.

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VM
Newbie
Posts: 5
Registered: ‎08-04-2011

Re: Customer Service

Who cares when they joined or how long ago the post was created, the point is that 3 days isn't credible.

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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Customer Service

3 days doesn't surprise me. But sometimes things just fall through the cracks--unfortunately, your case got that prize . . . . Am sorry to hear it but, unfortunately, things just sometimes happen (and then I vow never to deal with matters over the Internet again, and only to do brick-and-morter stores). I hope your player arrives any day now. if not, there's that great tollfree number to call the folks at SanDisk back on. (A pain, but still.)
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SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Customer Service

Sorry to hear there has been a delay in shipping your replacement Clip+.  This is more the exception than the norm.  Warehouse reorganizations happen from time to time, they should have it sorted out shortly for you.

 

Did you register your device with SanDisk?  If so, you can track your status online.  In any case, especially if you have a case number handy, you can call 1-866-SanDisk for status updates.

 

Over the years, replacement devices and support have been handledthrough different locations, so the time can vary a bit.  I have had a replacement device in about five days after running through the system.  Shipping from my end to SanDisk took two days.

 

Bob  Smiley Happy

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VM
Newbie
Posts: 5
Registered: ‎08-04-2011

Re: Customer Service

Neutron Bob,

I had hope at one point but now that has been dashed to bits on the rocks of BS.  I received emails re: shipment of replacement, promises of early delivery, tracking numbers and guess what?!  They sent my replacement to someone on the other side of the country.   I know because the tracking number shows the address and the name of recipient. 

I call customer service at the handy number and the rep asks do I live in another state! It seems no one at sandisk can read an address which they have on file.

The rep in New Dehli explains that they made a mistake...really! I hadn't noticed (dripping sarcasm)!

Now Santosh (manager of call center) says he promises receipt of product by this Friday. Frankly, I doubt it.  This company does not care about customer service, timeliness, or accountability.  So excuse me if I have a valid reason to be totally pissed off!!!!!!!!!

 

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Newbie
Posts: 3
Registered: ‎08-12-2011

Re: Customer Service

SanDisk Guru???   As if the truth of a statement has anything to do with time.  People seek help and truth---THEY DON'T CARE HOW OLD THE HELP IS.    I also made a statement once and was immediately informed by another quack guru who said I was talking about a product that was two years old.  SO WHAT.  As if everybody buys the newest version as soon as it comes out, and ONLY THEN are comments applicable.  How about this timeless statement:   People Suck, especially sandisks critics.   That will be true in ten years so don't delete it or quack about how old the comment is.  quack quack quack 

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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Customer Service

And the purpose for your post?

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SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Customer Service

[ Edited ]

I admit there was a bit of head-scratching on that one here as well.  I went to ohwell's earlier posts, and there was a mention of the change between the original Clip's blue wheel backlight, and the Clip+'s lack of a control light.  I have to agree,it took mea long time toget used to the Clip+'s squared controlbutton and lack of a cool blue light, I liked it too.  It was a tradeoff with the new device,since the backlight was a large consumer, and with the microSD slot, the battery had to shrink a little in physical dimension.

 

Sometimes, a detail in a post can be taken the wrong way.  I have three daughters, so I deal with words that "go in edgewise" on a regular basis. One of my daughters will give that evil stare of doom at her sister, when a comment goes wrong...

 

Regarding that Clip that has travelled through a wormhole to the other side of the country, I am sorry to hear that.  The new call center will work the kinks out. It just sucks when your personal stuff is caught in that kink!!

 

Fear not, there's a paper trail. They'll get a replacement out to you!  Be sure to give them your current information and case number.  Was there another person with the same name as yours?

 

Bob  Smiley Surprised