Computer doesn't detect Sansa Clip 2gb although saying 'connected'

SanDisk MP3 players Sansa® Clip | Sansa® Clip+
3

Hi!

Thanks for answering so quickly. My Sansa is definitely the original Clip with the scroll wheel (but it doesn’t scroll, like an iPod, it’s just four buttons in a circular shape with one in the middle. It’s likely this is obvious, I’m sorry, but the picture is a little unclear).

I’ve tried everything - all modes under settings, trying to force MSC mode, force restarting it, etc. It still doesn’t come up in File Explorer. 

I have Windows 10, so that may also be adding to the problem? 

Under system info, the version says ‘VO2.01.16A’, if that’s any help with the firmware.

Here’s a picture of it, even though I’ve already described it.

IMG_7887.JPG

Thanks again!