02-15-2012 08:25 PM - edited 02-15-2012 08:28 PM
Hi fellow Sansa users,
Here is the deal, I bought my Clip+ way back in Sept 2010 and I am very familiar with all the tricks that have to be done in order for my brother's computer (Win XP with Windows Media Player 11) to detect my Clip+
I've done the "necessary steps" atleast 4-5 times because he had to reformat his PC from time to time.
Now that I have my own laptop, I cannot seem to make it work. I have read almost every thread about this problem but I have never found a real solution. So I am writing my own case with full details.
What I have:
Windows 7 Home Basic
Sansa Clip+ 4GB Blue
Windows Media Player 12
MTP Porting KIt Installed
Intel i5 2nd Gen
Brand new laptop so don't tell me that it could be a USB port problem, I have tried the two 2.0 ports and one 3.0 port
Standard USB cable
What I have already done:
Switching it on while holding the middle button
Changing it to MSC mode
Changing it to MTP mode
Changing it to Auto Detect mode
And yes, my Clip+ is chargiing when I connect to any of the USB ports.
I have done these already so don't tell me to:
Run device manager and click update driver or something, the yellow question mark icon wont even show up
Update firmware, (firmware updater/my laptop wont even recognize my mp3 player)
Update Windows Media Player (I have already have the latest WMP12)
Install MTP Porting Kit (already installed)
Now, can anyone of you still suggest something worth trying? Please don't tell me to just transfer MP3s from my brother's PC because it will just defeat the purpose of me buying my own.
Please only reply if you have something good to say, Thanks in advance!
02-15-2012 08:43 PM
You don't have to do anything to use a Clip+ with Windows 7. Assuming the device and computer are functioning correctly, both MTP and MSC mode will both just work. If they don't, something is wrong with either Windows, or the Sansa. When you plug in the player, does Windows detect any new USB device at all?
02-15-2012 09:02 PM
My laptop is just two weeks old so I dont think it's a hardware problem or even a software problem (corrupted os issues, viruses, etc).
All of my USB ports are working fine, I tried the three ports with my usb modem, usb mouse, game pad, 3 flash drives so I dont think it's also a USB port problem. I have also tried 3 different USB cables,
There is nothing wrong with the Sansa itself because it's working fine on my brother's computer.
When I plug in my player, it only charges. No notifications whatsoever. Not even in the Device Manager screen.
02-15-2012 09:26 PM
There should be no need for the MTP porting kit in Windows Vista or Windows Seven...the drivers are native to the OS. The porting kit was only necessary for older systems, like XP.
iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520
02-16-2012 12:46 AM
Try setting the player to MSC mode, then try the following. Connect the notebook to the wall charger before plugging in the Clip+. Disconnecting all other usb peripherals before connecting the Clip+. What happens after you connect the Clip+? Have you tried opening Windows Explorer(right click on start, click on explore) after you connected the player to see if the pc has it listed there? It might be that the pc is recognizing the Clip+, but not taking any action, and not opening a pop up window.
02-16-2012 06:23 PM
Marvin the Martian, I already know that. I just tried everything that I can.
I really appreciate your input but what I need is a SOLUTION and not comments about what I already did in the past.
I appreciate if you will only reply with something useful.
02-16-2012 06:30 PM - edited 02-16-2012 06:31 PM
JK8, I still have to try your suggestion.
As for yor quetion, it is not opening up in the Windows Explorer, it is still also not listed.
02-18-2012 05:55 AM
I am having the same trouble to the T. and well I am having no luck either. I am about to chuck this **bleep** thing and go buy a real mp3 player. or just get another ipod touch or something better than this pile of crap. sorry but so true