Can't get to main menu

I can play music, I can make it repeat or go to the next song, but that’s all I can do. I tried some of the things suggested by a previous questioner, but none of them work. When I turn the device on, all I get is the little headphones icon with “music” listed. No combination of buttons lets me get to any other screen, let alone the main one. I have the latest firmware, and have tried resetting several times. I’m very disappointed. I loved my Clip 2G, but was running out of space, so wanted this 4G. Am now thinking I’ll have to return it. Can anyone help me?