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Newbie
Posts: 2
Registered: ‎10-28-2010

Can't access Internal memory in MSC mode.

Hi all, I'm having a problem with clip+ in MSC usb mode.

It had worked fine but then, all of a sudden, MSC mode stopped working properly.

If I'm using MTP mode I can access both Internal and External memory of my clip+. But in MSC mode I can access just External memory, Internal memory is not visible at all. In the device manager in windows I can see Sansa CLIPP with device status : This device cannot start. (Code 10).

I've also tried to update firmware but it didn't help.

It seems something went wrong with usb in the clip+.

Does anybody encounter problem like this ?

Thanks in advance.

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SanDisk User
Posts: 68
Registered: ‎11-03-2008

Re: Can't access Internal memory in MSC mode.

time to rma the player.

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SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Can't access Internal memory in MSC mode.

 


@TAPS wrote:

Hi all, I'm having a problem with clip+ in MSC usb mode.

It had worked fine but then, all of a sudden, MSC mode stopped working properly.

If I'm using MTP mode I can access both Internal and External memory of my clip+. But in MSC mode I can access just External memory, Internal memory is not visible at all. In the device manager in windows I can see Sansa CLIPP with device status : This device cannot start. (Code 10).

I've also tried to update firmware but it didn't help.

It seems something went wrong with usb in the clip+.

Does anybody encounter problem like this ?

Thanks in advance.


Try formatting it and see how it works afterwards.

 

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

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Newbie
Posts: 2
Registered: ‎10-28-2010

Re: Can't access Internal memory in MSC mode.

[ Edited ]

Sorry I forgot to mention it, I've already tried to format it, and it is still the same Smiley Sad

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SanDisk Guru
Posts: 16,318
Registered: ‎04-17-2008

Re: Can't access Internal memory in MSC mode.

Code 10 Error Msg.

 

Try a different USB port first. Then try un-installing it (not just disabling it) in Device Manager. Disconnect and re-boot your computer, then plug the player back in and see if Windows can find/install tha correct driver for it.

 

It's probably not the player, but it could be.

Highlighted
Newbie
Posts: 1
Registered: ‎10-29-2010

Re: Can't access Internal memory in MSC mode.

Try chance  FAT32 mode to NTFS

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Newbie
Posts: 3
Registered: ‎11-04-2010

Re: Can't access Internal memory in MSC mode.

Try resetting USB mode to AutoDetect.  When I did this everything was viewable.