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Newbie
Posts: 7
Registered: ‎12-16-2008

Can anyone help me?

My clip died in the middle of using it.  It now has a full battery but all of my music has disappeared.  I went to reload everything but when I plug my clip into the computer it shows that it is all there.

 

Question 1: Why did the clip die?  I had about half of the battery life left. . .

Question 2: How can I get my music back?

 

As far as I know I have the latest addition of the firmware.  FYI, I use Vista and WMP 11. 

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SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Can anyone help me?

Slide the power switch to teh ON position and hold it there for 15 seconds, then release.  This will perform a soft reset of the player.

 

Bob  Smiley Very Happy

Highlighted
Newbie
Posts: 7
Registered: ‎12-16-2008

Re: Can anyone help me?

Thank you.  I did try that once but I'll try it again and let you know!