I had the same “frozen screen” issue and FINALLY happened to have the correct lighting to notice the screen cover. It’s been a very frustrating beginning, needless to say. And although I searched on every term I could come up with, I couldn’t find this thread. (Of course, if I had thought of screen cover, I wouldn’t have needed it…)
Is there a way to somehow tag this thread, or create a sticky for other newbies who will run into the same problem?
Each time I read this thread or hear about someone going through the same thing, I can’t help but wonder why doesn’t Sandisk just leave the protective film clear without anything printed on it and then users can just leave it on as a screen protector?
I couldn’t understand why the screen didn’t change at all when I plugged it into the computer etc. Finally realized this morning that there was, duh, a sticker over it. I peeled it off after reading your post and it is now showing it’s charging!
And no need to feel foolish. The protective cover looks like a menu option, complete with battery icon, and even lights up when connected to your computer. Your post helped me figure out that it was a cover, and needed to be peeled off. I was ready to send this back to Amazon!
Mags1230 is right, it should be made of clear plastic, or instructions given in the users manual telling you to remove it prior to plugging in your Clip+ for the first time.
I just bought a clip and was not sure if I should be removing a screen saver or if I would be destroying my new clip. Your post saved me a lot of hassle and doubt. Thanks!
This is unbelievable!!! I have spent the last 24 hours trying to figure out why the display on my new Sansa Clip doesn’t work. I am in process of sending it back to Amazon, NOW I READ THIS!!!
HOW CAN SANDISK BE SO NEGLIGENT AND LEAVE OUT THIS SMALL STEP IN START UP DIRECTIONS.
I am sure you are not alone… Going public with this on Amazon .
I understand your frustration. At the same time, it is not at all uncommon for a display of some type to have a clear protective film/plastic placed over it. I guess that this thread indicates the wisdom, to SanDisk, of noting the protective screen protector in the user manual. But I rarely have seen any manufacturer do so.
Seriously - thank you - just got my new one going and was going crazy trying to get it to go to Home page etc. Was getting REALLY frustrated. Now it works just fine and dandy. thank you thank you tank you
I am so glad for your post. I was going nuts trying to figure out what was wrong with my new Sansa Clip, and after I read your post and took off the plastic cover, it was all good. I was ready to return the stupid thing. Thanks again!
Didn’t get to jumping off the roof or anything… But just could not understand why pressing buttons got me no where… I had not read instructions yet… Just punching buttons with curioisty of “What does this do?” “what does this do?” I figured out I could turn on/off with top button, I could see the green light (behind the plastic taped display) Then I was perplexed when no matter what button I pushed after that, it seemed it didn’t change a thing…