Brand New Sansa Clip+ ? ... 1st Step: Remove Protective Strip Covering Screen

I had the same “frozen screen” issue and FINALLY happened to have the correct lighting to notice the screen cover.  It’s been a very frustrating beginning, needless to say.  And although I searched on every term I could come up with, I couldn’t find this thread.  (Of course, if I had thought of screen cover, I wouldn’t have needed it…)

Is there a way to somehow tag this thread, or create a sticky for other newbies who will run into the same problem?

Thanks!