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SanDisk Guru
Posts: 16,321
Registered: ‎04-17-2008

Re: Audio books filed in "Unknown" folder

Over the years Black-Rectangle has written the most comprehensive, complete and easy-to-understand tips and instructions for using MP3Tag I've seen on the forum (or anywhere, for that matter).

 

If anyone wants to learn about MP3Tag, use the Search function here and narrow your search to posts by him as the author. You will not be disappointed, and you'll be editing your tags like a pro within minutes!

 

He should have a special designation as our resident MP3Tag Guru.

 

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SanDisk User
Posts: 35
Registered: ‎09-05-2009

Re: Audio books filed in "Unknown" folder

I hope it is OK to continue this forum a year later.  I also am having trouble getting the Sansa Clip+ to display the folder name of an Audiobook in the Audiobooks folder.  It insists on calling it "Unknown".  I tried to use Mp3tag.  When I try to select that folder, I get a message from MP3tag "Folder name is not valid".  The folder name is "Rendsburg - Genesis" which is similar to names of Audiobooks the Clip+ recognizes.  Any suggestions on what to do?  Thanks in advance.

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SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: Audio books filed in "Unknown" folder

Try using Mp3Tag and putting your folder name in the Album field on the left.

 

Remember, computers and especially players are stupid. All they can do is what people tell them. As I understand it, Audiobooks takes mp3 or wma files and reads their tags. But even though it's a book, the template is still a music album, so the title of the book is like an album title.

 

Anyway, try it and let us know if that works.

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SanDisk User
Posts: 35
Registered: ‎09-05-2009

Re: Audio books filed in "Unknown" folder

[ Edited ]

OK, I put Rendsburg - Genesis in the Album field on the left in MP3tag and then tried to change directory to the subfolder of that name in the Audiosbooks folder on my Clip+.  I get the same message, "The folder name is not valid".

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SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: Audio books filed in "Unknown" folder

OK, you've got me a little confused. 

 

Are you looking at the display on the player, or are you looking at the folders in your computer?

 

If on the player, are you navigating through Folders (way down the scroll in Music past Album, Artist, etc.)? Or through Audiobooks?  Audiobooks is navigating by tags. Folders should work like Windows Explorer, with folders and subfolders. 

 

The tags wil be (or should be) what the player displays. If Album doesn't do it, try mp3tag for Artist (and make that the author). Make sure you are changing the tags in the copy on the player. Sometimes I have done a bunch of re-tagging only to find that I was changing the ones on my computer, not the player. D'oh. 

 

Mp3Tag won't change the name of the folder in your computer. How about a folder name that's just alphanumeric, no spaces, punctuation, etc. 

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SanDisk User
Posts: 35
Registered: ‎09-05-2009

Re: Audio books filed in "Unknown" folder

Thank you Black-Rectangle.  When I attach my Sansa to my computer, there is a path Computer\Sansa Clip+ 4GB\Internal Memory\Audiobooks shown in Windows Explorer.  The subfolders I am talking about are the next step down from this path.  When I play the Clip, I go to Music --> Audiobooks and then to the book in question.  The books are there on the Sansa display, usually with a name I can recognize, but sometimes several books are there bunched into a single designation "Unknown".  I never use Folders under Music.  So my question is, I guess, is: How to I enter a useful name tag for a book using Mp3tag or Windows Explorer or whatever?.  As I mentioned before, when using MP3tag to try to point to the subfolder of Audiobooks, I get an error message.

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SanDisk User
Posts: 35
Registered: ‎09-05-2009

Re: Audio books filed in "Unknown" folder

I also posted on the MP3tag forum and got this reply: "You have to switch the player into a genuine USB mode. The MTP mode (which I think is now active) is not supported".  So apparently he is saying it is not possible to edit tags on the Sansa Clip+ directly but must copy the file onto the PC and use MP3tag there.  Do you agree?

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SanDisk User
Posts: 35
Registered: ‎09-05-2009

Re: Audio books filed in "Unknown" folder

[ Edited ]

OK, I made some progress.  I switched my Clip+ to MSC mode and now in Mp3tag I can change the directory to L:\AUDIOBOOKS but can't go deeper than that.  No information is displayed about the tags of the books in this directory.  So with this setup, how do I know I am only changing the tags for the Unknown book?

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SanDisk Guru
Posts: 2,954
Registered: ‎09-06-2008

Re: Audio books filed in "Unknown" folder

Short reply: It's getting clearer. You need to take the Unknown books off the player, fix the tags on the computer and then send them back over.

 

Long explanation: 

At the moment, you can't fix them directly on the player because you are connected to the player in MTP mode, which goes by way of sometimes mysterious processes using software built into Windows Media Player. If you got the audiobooks from your library, you may need to stay in MTP because Overdrive (the main library software) sends hidden codes--unlocking the files till they expire--via that Windows Media Player interface. MP3tag can't get to those files because the WMP interface is in the way.

 

 

If you're stuck using MTP, you should still be able to fix them on the computer and then send them to the Sansa. You just can't fix them on the unit itself. 

 

Meanwhile, if you own these Audiobooks, you can switch the player (Settings/System Settings/USB) to MSC mode. This lets your computer see the Sansa as two regular old disc drives, and lets MP3tag work its magic. But before you switch, take the books off. Your computer can only see one mode at a time, MTP or MSC. The books sent over via MTP will be invisible when you switch to MSC. 

 

Unknown means the player can't read the tags or they're not there. Unfortunately tags are not completely standardized: there are lots of versions of ID3 tags. The Sansa can't read ID3v1 or ID3v2.4--the oldest and newest tag versions.

 

So the tags might look fine to your computer, which is much smarter than the Sansa, and still come up Unknown on the unit.  

 

For some reason Sansa can only handle  ID3v2.2 and its favorite, ID3v2.3 ISO-8859-1  (The ISO is the way Windows, rather than Mac, renders the alphabet.) That's why you set ID3v2.3 ISO-8859-1 as the default for MP3tag to Write.  

 

If you can put in ID3v2.3 tags, it's probably easier to navigate via Audiobooks. 

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SanDisk User
Posts: 35
Registered: ‎09-05-2009

Re: Audio books filed in "Unknown" folder

Thanks.  I'm beginning too see what is going on. Man Very Happy  When I switch to MSC mode, the reason I don't see anything under the various columns in mp3tag, like Filename, Path, Tag, etc, is that all my books were loaded into the Sansa using MTP mode.  And, as you say, it is better to stay in that mode for the sake of the books you download using Overdrive.  For the present book, perhaps I shouldn't take further action because it currently is the only one under the designation Unknown and it does play in order.  However, I would like to have your advice for the times in the future that I rip audiobooks on CDs to my computer and then download them to my clip.  If I use a tool like fre:ac to do the ripping, there is the opportunity to add information about the tracks like title, artist, album, etc.  I did not add anything for the Rendsburg - Genesis book.  I just created the subfolder of Audiobooks by that name, using Windows Explorer, and copied the tracks into it.  However, if I add the information about the tracks before transferring them, should I get proper tags that the Sansa Clip+ can read?

 

By the way, I have had the experience that sometimes Overdrive books are not properly tagged and end up in the Unknown folder.  Is it best before you do the transfer to check them with mp3tag?