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Newbie
Posts: 2
Registered: ‎04-11-2015

sandisk ixpand not recognized by pc nor iphone when previously worked

hi i have a problem with my newly acquired sandisk ixpand 32gb. i purchased it and used it until the battery ran out then after i charged it by plugging it into the computer i can no longer access it from neither the computer or the iphone. i have installed the sandisk app on the iphone but it no longer recognizes it. if anyone can help me with a solution or has had the same problem i would appreciate a comment.

thanks

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SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: sandisk ixpand not recognized by pc nor iphone when previously worked

sounds like it may be a hardware issue. contact sandisk support at 866-sandisk

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Newbie
Posts: 2
Registered: ‎07-16-2015

Re: sandisk ixpand not recognized by pc nor iphone when previously worked

In my case, this is getting recognized by PC but not iPhone. At green light appears when connected to iPhone. Does this still indicates hardware issue?

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SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: sandisk ixpand not recognized by pc nor iphone when previously worked

If it does not work on multiple phones than yes this would indicate a hardware issue with the lighting connector.