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Newbie
Posts: 3
Registered: ‎05-29-2015

no sound on video, mp4 format

help!  im leaving to go travelling in a week and using this to store my movies for my ipad, but there is no sound!!  mp4 format, episodes of a tv series 185Mb each in size, and no sound its killing me!!

 

the sample video plays with sound no problem.  whats going on??

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: no sound on video, mp4 format

Maybe a long shot but is the volume turned up? do other videos or music play normally from the iPad? can you share a sample file with the issue so we can test?

Newbie
Posts: 3
Registered: ‎05-29-2015

Re: no sound on video, mp4 format

the volume is up, the sample vid that came with the ixpand works no worries.  i uploaded a different mp4 file and that works no worries.  but i have an entire season of mp4 that dont work!  they work on multiple comps etc, but not on the ixpand.  I dont want to have to buy another set of these series!

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: no sound on video, mp4 format

try re-encoding the video using a video converter application. Seems like something with those files that is not compatible with the iXpand. 

Newbie
Posts: 3
Registered: ‎05-29-2015

Re: no sound on video, mp4 format

yeh it must be the vid themselves, all other mp4 vids ive used worked well.  thanks for the help!

Newbie
Posts: 3
Registered: ‎07-23-2019

Re: no sound on video, mp4 format

Maybe your device can't play. MP4 files. You need to convert other video formats at this time. A video converter is what you need!

Dumpmedia Video Converter is hands down the best youtube downloader I've ever tried, and trust me when I say I've tried a lot. Dumpmedia is legit, unlike the other apps who pretend to be youtube downloaders but really aren't. Plus it's really simple to use, it even lets you choose the video resolution.