ixpand Device not recognised by PC, not recognised by iPhone

DavidH wrote:

 

Why ship a product that is primarily for iPhone users, but need a PC to upgrade?

Why ship and product and expect the customer to do a firmware upgrade before even using the device?

 

.

A firmware update was not required before iOS 9 was released. Apple changed the way attached storage devices communicate when they released iOS 9. These changes required a FW update on the iXpand side. If you had iOS 8 you would not have seen the issue. Due to these changes devices that were already in the sales channel will require a FW update if the host is using iOS 9. I know it is less than ideal but sandisk has no control over changes Apple makes and unfortunately sometimes changes made to the host side require FW changes on the accessory side. 

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