03-06-2018 07:53 PM
As the subject, some one can help me (
When I connect usb otg ixpand 3.0 version 4.6 to iphone X version 11.2.5, it show me: "Unfortunately, your device version does not perform the following functions with your detected iPhone model: - Photo backup/copy from iPhone - iXpand drive in app camera We have not observed any similar issues with previous iPhone models. Please fill in your information below to request a replacement unit."
03-06-2018 10:43 PM
unfortunately this is a common issue with iPhone8,8+ and iPhone X
Check out the other threads
Just send it back to sandisk for RMA
If your country is not supported, you can do manual RMA by emailing them
they are very efficient
better than the local distributor (for my case, Malaysia) who refused to send the defective (not working with iphone X) ixpand to the HQ for RMA and offered store credits instead.
03-06-2018 10:45 PM
btw I just received my replacement drive
The one I sent for RMA is actually the ixpand mini 64gb but since sandisk HK doesn't have the same model that is working with iphone X in stock they offered me the newer, more expensive ixpand usb3 64gb instead. Awesome!