iXpand not detected after ioS 9.3.1 update

We have received reports from some customers that the iXpand Sync/iXpand Drive App is not detecting the iXpand Flash Drive when plugged into an iPhone or iPad. After troubleshooting this issue, our internal testing shows that the issue is a result of a bug in iOS 9.3.1 and that the issue does not occur in devices running iOS 9.3.2 beta or earlier versions of iOS. As an iOS app developer, we have reported the issue and we expect the official release of iOS 9.3.2 to resolve the issue fully. We thank you for your patience and please contact SanDisk Customer Care with any questions.

Update 5/16/15 

Apple has officially released iOS 9.3.2. To resolve this issue please use the standard iOS update process and update your iOS device to iOS 9.2.3

Forum Admin

slotmonsta

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You are right, my iXpand reappears after updating to 9.3.2 beta. But shouldn’t the iXpand technicians have checked before releasing new firmware. This product does not work smoothly and I find it difficult to recommend it to others.

Sounds to me like an iOS issue not a sandisk FW issue. Unfortunately sandisk does not have any control over iOS releases. 

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I am using iOs9.3

I just bought ixpand.

the device cant be detected.

my ipad is iOS9.1

the device cant be detected.

This is really annoying.

What Firmware version is on your iXpand? If it is earlier than 4.4.7 you need to update it to work with iOS 9.0 - 9.1. I have linked the FW update tool for PC below. After you update it should work with the iPad running 9.1 but for the 9.3.1 device you will still need to wait on iOS 9.3.2 to be released. 

http://kb.sandisk.com/app/answers/detail/a_id/17496 

iPhone and iPad do not see iXpand
put 9.3.2 on the iPad does not work
what to do

@slotmonsta wrote:

We have received reports from some customers that the iXpand Sync App is not detecting the iXpand Flash Drive when plugged into an iPhone or iPad. After troubleshooting this issue, our internal testing shows that the issue is a result of a bug in iOS 9.3.1 and that the issue does not occur in devices running iOS 9.3.2 beta or earlier versions of iOS. As an iOS app developer, we have reported the issue and we expect the official release of iOS 9.3.2 to resolve the issue fully. We thank you for your patience and please contact SanDisk Customer Care with any questions.

 

Forum Admin

slotmonsta

Это понятно, но 9.3.2 beta  не работает

What Firmware version is on your iXpand? If it is earlier than 4.4.7 you need to update it to work with iOS 9.0 (any version). I have linked the FW update tool for PC below. After you update it should work with the iPad running iOS 9.3.2. 

http://kb.sandisk.com/app/answers/detail/a_id/17496 

drlucky, your link shows “permission denied”

Not sure why. Try this link

http://kb.sandisk.com/app/answers/detail/a_id/17496/ 

Спасибо ,
я очень рад ,
после того , как все обновления работала
Спасибо вам большое

:heart:

Translation

Thank you , I am very happy , after all updates worked thank you very much

Let me get this straight.

There is a SanDisk product designed to work with an Apple phone and it requires a Windows PC to update the firmware?

Please tell me there is a version for the Apple computer too.

no there is no update tool for Mac. If you have iOS 9.3.0 or 9.3.1 there is a bug in that version of iOS that may make the drive undetected by the app. This is an iOS issue and should be resolved when  apple releases iOS 9.3.2. 

Have ios 9.3.2 and not sync!!! Please help me!!!

Thanks

1 Like

Totally lame. The iExpand Flash Drive is completely useless to me and I only find this out after having to borrow a PC to install the firmware. I know that you can’t be responsible for the OS but you should really try to be more Mac friendly. This was a total waste of my time and money. 

@velascoro wrote:

Have ios 9.3.2 and not sync!!! Please help me!!!

Thanks

What Firmware version do you have ion the iXpand? With the iXpand connected on your iOS device go to Settings > General > About and scroll to the bottom. You should see the iXpand here. Tap the iXpand and check the FW version. If it is anything prior to 4.4.7 you will need to use the PC FW upgrade tool to upgrade the FW. After you have 4.4.7 it should work with iOS 9.3.2

PC FW upgrade tool

http://kb.sandisk.com/app/answers/detail/a_id/17496/  

The iOS 9.3.2 beta 4 is public now. For anyone experiencing this issue and you are comfortable updating to a beta you can enroll and get the iOS 9.3.2 beta 4 at the link below. You will need to sign in with your apple ID and follow the instructions to update to the beta. 

https://beta.apple.com

If anyone is becoming irritated with SanDisk about this issue, please keep in mind that it’s really not their fault. It’s Apple’s.

I have iPad/iPhone flash drives from a variety of companies, including SanDisk, Lexar, Leef, and others. All of them are affected by this iOS bug. 

I went to the Genius Bar at my local Apple Store to try to get this cleared up and they had no better solution than “Wait for iOS 9.3.2.”

2 Likes

Have iOS 9.3.2

Have FW 4.4.8

And not sync. Any suggestion?

Thank you

can you be more specific about your issue?

1 Like