12-11-2018 05:58 PM
I just bought an iXpand 256 GB and my iphone 7 plus does not recognize it at all. My Windows 10 PC does recognize it. I have updated the firmware of it and it says it has the most recent version. I have the newest versions of the ixpand apps. The iphone is running IOS 12.1.1. I have performed all the steps found here:
So I have forced closed all apps on the phone and restarted the iphone and done every step I can find. The phone and apps just completely ignore it when I plug it into the phone.... but the PC sees it right away - what else can I do?
12-12-2018 10:51 AM
I found the solution - there are 3 programs in the Apple App Store with almost identical names and look/feel - the two I had downloaded that came up first in the search when I plugged in the 256 GB Sandisk iXpand were not the right programs even though they looked like the pictures on line... I later plugged it into my ipad and when it took me to the app store, the correct (and different program) appeared in the search results. Once I download it, it all worked - that probably explains why so many people have this issue - there are several programs with similar names!