Stuck at "preparing to sync"

Thanks for the detailed instructions.

i can manually transfer files from iPhone to iXpand. I can also sync contacts from iPhone to iXpand. 

I am still getting the same issue after taking the 3 steps as you suggested.

I just tried camera sync from my iPad. That still works just fine.

how should I get the logs from the app and send it to tech support?

many thanks 

wei