07-19-2018 12:13 AM
Hi! I currently bought my iexpand mini 32gb and i am having issues. Whenever i play any type of videos, the SanDisk iXpand drive app (5.0.2) keeps on crashing! I already tried deleting and reinstalling the iexpand app in my iphone 5s (ios 9.3.3), in my ipad mini (ios9.3.5) and i tried it in my iphone 8plus (ios 11.3.1) but the same thing still happens! The app opens properly, but when i try to play any type of videos or movies, the app just crashes. Does anybody have the same issue? Please help. Any advice would be appreciated!
09-30-2018 03:44 AM
I have been having the same issue. I've been using ixpand for almost a year now, and the app worked great until I installed the lastest update. Now whenever I open a video, the app will crash.
10-05-2018 05:07 AM
Here same behaviour cannot playback video's anymore (photo's are fine).Used to work as a charm.
All videos I playback crash the app, no matter what extension I try: Avi, Mov, MP4. Also small video's
iPhone 6S, iOS: 10.3.3, App version 5.0.5, internal mem. 1.3 GB available, preview thumnails look fine.
Deleted app and reinstalled it, restart phone, but no success..
Anybody has suggestions? thnx!
10-05-2018 05:24 AM
I tried deleting the cache in the app, no success..
But..Deleting the LOST & ixpand folder on the thumbdrive with a PC dit the magic!
The drive seems to work fine again and plays back all videos! .
So try to delete the ixpand dir on the thumbdrive.
03-13-2019 08:27 PM
Just purchased the 256gb ixpand drive and downloaded the app (v5.08) and it crashes constantly... like every 2 seconds or so. There is no lost directory on my drive. Any thoughts? The drive is presently unusable on my iPad Pro!
10-11-2019 09:27 AM
Please update your apps, as it crashes every time when using. tried many times the delete and install but the same thing goes. This is the first time I encounter this issue as I'm using your app and device for a long period already. I hope you make some action immediately.
01-29-2020 07:09 AM
I was having same problem and it worked great at first but I put it in my laptop and opened it and deleted unnecessary folders and it actually works now so give that a shot. It should work. Good luck !