SanDisk iXpand™

[cdaos]

Hi! I currently bought my iexpand mini 32gb and i am having issues. Whenever i play any type of videos, the SanDisk iXpand drive app (5.0.2) keeps on crashing! I already tried deleting and reinstalling the iexpand app in my iphone 5s (ios 9.3.3), in my ipad mini (ios9.3.5) and i tried it in my iphone 8plus (ios 11.3.1) but the same thing still happens! The app opens properly, but when i try to play any type of videos or movies, the app just crashes. Does anybody have the same issue? Please help. Any advice would be appreciated! 

[drlucky]

5.0.3 is out now. I would recommend updating and see if the same issue occurs. If so what is the video file type and codec?

[Coolcat6567]

I have been having the same issue. I've been using ixpand for almost a year now, and the app worked great until I installed the lastest update. Now whenever I open a video, the app will crash.

[dvaz]

Here same behaviour cannot playback video's anymore (photo's are fine).Used to work as a charm.

All videos I playback crash the app, no matter what extension I try: Avi, Mov, MP4. Also small video's

iPhone 6S, iOS: 10.3.3, App version 5.0.5, internal mem. 1.3 GB available, preview thumnails look fine.

Deleted app and reinstalled it, restart phone, but no success..

Anybody has suggestions? thnx!

[dvaz]

GOOD NEWS!

I tried deleting the cache in the app, no success..

But..Deleting the LOST & ixpand folder on the thumbdrive with a PC dit the magic!

The drive seems to work fine again and plays back all videos! .

So try to delete the ixpand dir on the thumbdrive.

[quietmre]

Just purchased the 256gb ixpand drive and downloaded the app (v5.08) and it crashes constantly... like every 2 seconds or so. There is no lost directory on my drive. Any thoughts? The drive is presently unusable on my iPad Pro!

[drlucky]

contact sandisk support. you can send the iOS crash logs to them and they should be able to figure out what is causing the crash. 

[Chamaro]

Same here, just bought the 128gb drive but the app keeps crashing after the scanning for new items process

[welington]

Hi SanDisk,

Please update your apps, as it crashes every time when using. tried many times the delete and install but the same thing goes. This is the first time I encounter this issue as I'm using your app and device for a long period already. I hope you make some action immediately.