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Newbie
Posts: 1
Registered: ‎07-18-2018

SanDisk iXpand App keeps crashing when i open videos

Hi! I currently bought my iexpand mini 32gb and i am having issues. Whenever i play any type of videos, the SanDisk iXpand drive app (5.0.2) keeps on crashing! I already tried deleting and reinstalling the iexpand app in my iphone 5s (ios 9.3.3), in my ipad mini (ios9.3.5) and i tried it in my iphone 8plus (ios 11.3.1) but the same thing still happens! The app opens properly, but when i try to play any type of videos or movies, the app just crashes. Does anybody have the same issue? Please help. Any advice would be appreciated! 

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: SanDisk iXpand App keeps crashing when i open videos

5.0.3 is out now. I would recommend updating and see if the same issue occurs. If so what is the video file type and codec?

Newbie
Posts: 1
Registered: ‎09-30-2018

Re: SanDisk iXpand App keeps crashing when i open videos

I have been having the same issue. I've been using ixpand for almost a year now, and the app worked great until I installed the lastest update. Now whenever I open a video, the app will crash.

Newbie
Posts: 2
Registered: ‎10-05-2018

Re: SanDisk iXpand App keeps crashing when i open videos

Here same behaviour cannot playback video's anymore (photo's are fine).Used to work as a charm.

All videos I playback crash the app, no matter what extension I try: Avi, Mov, MP4. Also small video's

iPhone 6S, iOS: 10.3.3, App version 5.0.5, internal mem. 1.3 GB available, preview thumnails look fine.

 

Deleted app and reinstalled it, restart phone, but no success..Smiley Sad

Anybody has suggestions? thnx!

 

Newbie
Posts: 2
Registered: ‎10-05-2018

Re: SanDisk iXpand App keeps crashing when i open videos

GOOD NEWS!

I tried deleting the cache in the app, no success..

But..Deleting the LOST & ixpand folder on the thumbdrive with a PC dit the magic!

The drive seems to work fine again and plays back all videos! .Smiley Very Happy

So try to delete the ixpand dir on the thumbdrive.

Newbie
Posts: 1
Registered: ‎03-13-2019

Re: SanDisk iXpand App keeps crashing when i open videos

Just purchased the 256gb ixpand drive and downloaded the app (v5.08) and it crashes constantly... like every 2 seconds or so. There is no lost directory on my drive. Any thoughts? The drive is presently unusable on my iPad Pro!

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SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: SanDisk iXpand App keeps crashing when i open videos

contact sandisk support. you can send the iOS crash logs to them and they should be able to figure out what is causing the crash. 

Newbie
Posts: 1
Registered: ‎10-08-2019

Re: SanDisk iXpand App keeps crashing when i open videos

Same here, just bought the 128gb drive but the app keeps crashing after the scanning for new items process
Newbie
Posts: 1
Registered: ‎10-11-2019

Re: SanDisk iXpand App keeps crashing when i open videos

Hi SanDisk,

 

Please update your apps, as it crashes every time when using. tried many times the delete and install but the same thing goes. This is the first time I encounter this issue as I'm using your app and device for a long period already. I hope you make some action immediately.