06-21-2018 11:44 PM
Hi! I’m experiencing a bad problem with the latest update of the ixpand drive app. All my videos appear as a string of random letters and numbers instead of the title. This makes the all basically unusable for me. Any suggestion? I love my ixpand drive but this is making it impossible for me to use it!
06-22-2018 10:34 AM
No I’m transferring from the Ixpand to the ios. It’s normal video files... files that it handled totally easily up to the last update. To be precise the update before this had another problem: the videos would not turn in landscape. Yesterday I updated the app and the video are now turning in landscape but the name is gibberish after transfer to the iphone. Anyone has any idea?
06-22-2018 10:42 AM - edited 06-22-2018 10:42 AM
by normal video do you mean that is was shot on the iphone? If not what type of file is it and what is the source of the video?
I suspect the same file rename issue occurs when transferring from iOS device to iXpand or from iXpand to iOS device.
06-22-2018 10:51 AM
Videos that two days ago the app view correctly... mainly mkv or avi. Nothing shot with the iphone. I’ve contacted Sandisk and I’m waiting for their answer... hopefully they’ll realize they need to fix this bug
06-22-2018 01:46 PM
it seems that avi and mkv are no longer supported in the iXpand drive app. they released a video playback app called topreel. you should get a coupon code to get it for free when you try to play one of those videos.
the renaming of the file seems to only happen when you copy or transfer the file using the ixpand drive app. i tested and it happens to me when i transfer a file to or from the ixpand. I opened a ticket with their support as well.
06-22-2018 02:01 PM
Yes I downloaded top reel but I’m frankly perplexed... am I missing something here or top reel only works if the ixpand drive is connected to the phone? Can it be used to see files that have been copyied in the app?
06-25-2018 08:12 AM
topreel can only see them if they are on the ixpand.