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Newbie
Posts: 1
Registered: ‎08-27-2018

My iXpand won't play videos and crash when I try to play a video

My iXpand won't play videos after I watch a movie. When I reconnect it to my iphone 7 it won't play and crash when I play a video. I checked the format of the videos it is mp4. I also tried reinstalling the app and using another device but still it does the same thing.

SanDisk Guru
Posts: 4,513
Registered: ‎07-18-2007

Re: My iXpand won't play videos and crash when I try to play a video

if you are seeing an app crash contact sandisk support and submit logs for them to review.