Quick update, I spoke to their CSR and they helped to create an RMA number after I sent them images of my drive (I bought my iXpand while I was in Hong Kong), and I shipped my iXpand back to them in HK.
They sent me a new iXpand 128gb and it’s working perfectly now. I’m using iPhone X, so if any one has a iXpand that’s not working, it’s probably a hardware issue.
Thanks everyone for help!
