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Newbie
Posts: 1
Registered: ‎10-18-2018

Ixpand not supporting HEIF format

Hi there

 

I discover that IXpand does not support HEIF format as the video files cannot be played after being transferred from Ixpand to my PC but does support "Most Compatible" format.

 

Could you kindly ask if SanDisk would consider this issue and fix it in the version of "iXpand Drive" app.

 

I am looking foreard to hearing from you soon.

 

Thanks

SanDisk Guru
Posts: 4,513
Registered: ‎07-18-2007

Re: Ixpand not supporting HEIF format

the ixpand app does support it. what does nto support it is your media playback app on the PC. you will need a pplication that can play back these files on the PC. the ixpand cannot help you with that.