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Newbie
Posts: 1
Registered: ‎10-14-2015

Ixpand Will not play Video after update

Hello all, new to the forms...

 

 After the firmware update I have not been able to get both my ipad minis to play videos? The videos all populate to the left but when I click on the video it's just a black screen? Any ideas advice??

 

 

Mr. G

SanDisk Guru
Posts: 16,301
Registered: ‎04-17-2008

Re: Ixpand Will not play Video after update

Have you updated your iPads to iOS9? There is an issue that SanDisk is working on.

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Ixpand Will not play Video after update

If you have the latest app and FW the iOS 9 issues should be resolved. 

 

What type of videos are they? 

have you tried reloading the videos?

can you upload a sample file with the issue so we can test?

 

Newbie
Posts: 1
Registered: ‎11-07-2015

Re: Ixpand Will not play Video after update

I have same problem. iPad running iOS9. iXpand will not play AVI videos after copying from iPad. Latest version app updated.

Newbie
Posts: 2
Registered: ‎11-07-2015

Re: Ixpand Will not play Video after update

Seeing the same issue.

Without video playback, sort of defeats the purpose of having the drive.

 

64GB, running 4.4.6 firmware, IPad mini running ios 9.1

Lists all of the video files on the drive, but cannot play them.

.m4v, .MOV, .mp4, .avi

Saw a VLC error at one point.

 

 

Newbie
Posts: 2
Registered: ‎11-07-2015

Re: Ixpand Will not play Video after update

Here is the playback error:

 

VLC can't recognize the input's format.

The format of 'http://127.0.0.1:49421/Media/Video/img_0122.mp4' cannot be detected.

Have a look at the log for details.

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Ixpand Will not play Video after update

i have the latest version and I am not having any issues with video playback. I would recommend contacting sandisk support and sending them a file that you have the issue with. They should be able to test and if they can reproduce the issue they can submit it to their dev team for a fix. 

Newbie
Posts: 10
Registered: ‎04-11-2015

Re: Ixpand Will not play Video after update

I am having the same problem with videos (.mp4) not playing.

I upgaded using the PC software tool but the problem is still there.

The IOS software is ver 9.2 and the iXpand firmware is now ver 4.4.7.

Does anyone know how to fix it?

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Ixpand Will not play Video after update

can you post a dropbox link to the video? mp4 files play no problem for me. If you can post a dropbox link or PM it we can test with the file you have. 

Newbie
Posts: 10
Registered: ‎04-11-2015

Re: Ixpand Will not play Video after update

Thanks for your reply.

I don't think it is a problem with the .mp4 files as they have played ok previously.

I can copy files from the iXpand app to My Downloads and they play perfectly well from there but I guess this uses the ipad native app to play the video.

There is no DRM protection or anything like that on the files so it's not that.

Everything else seems to be ok. photos display ok, music plays and text file docx, pdf etc display ok it is just the video files that do not play.

I also had a .MOV file from a camera on the iXpand and I copied over a .divx file as well but nothing plays.

When you click on a video file to play the it looks as if it is starting but the screen remains blank and nothing happens.

I don't use dropbox but I could email you a short mp4 file if you give me your email address.

This has happened at a bad time as we are taking a plane trip next week and intended to use the ipad then.

Looks like I will need to just copy a couple of files at a time using My Downloads and do it that way.

 

Regards

Ted Broadhurst