Posts: 1
Registered: ‎08-10-2015

How to unlock a file

My password unlocks the Vault - but I still get a error msg: 

File locked!
Please unlock this file to view it.

Using IPad Air (first gen) with IOS 8.4

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: How to unlock a file

once you get in the secure access vault folder you should be able to see the pics when you view them there is an unlock button at the bottom and you use that to decrypt and move the file to a new location.