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Newbie
Posts: 3
Registered: ‎03-12-2017

Can't See Photos on Phone

Hi,

When I go to 'Copy Photos From Phone' and select files, I only see a few photos to select from that are on the iPhone.  About 15 show up and I can copy them over, but as I scroll down to select more it's just black screen and then some more pics show up sporadically.  I can't see all my photos.  Tried this on iPad Air 2 also, same problem.

Any help is appreciated.  Thanks.

USB 3.0, 128 GB iXpand, iPhone 6s iOs 10.2.1

 

SanDisk Guru
Posts: 4,460
Registered: ‎07-18-2007

Re: Can't See Photos on Phone

[ Edited ]

try tapping the black area under the dates and see if the pictures appear. I see the same thing when i choose copy files from iphone and when I tap the screen the pictures show up. It did not used to be this way until the last update that went out. I have reported the issue to sandisk support so hopefully it will be fixed soon.  

Newbie
Posts: 3
Registered: ‎03-12-2017

Re: Can't See Photos on Phone

Thanks for the tip.  Clicking on the black areas or the dates makes some photos show up, but it's only about 9 or so at a time.  And then when you scroll down some more, those photos dissapear and you have to press to see more.  Frustrating to say the least.  Glitchy and not a good user experience. 

Do you suggest I stick around for the next update or return this product? 

SanDisk Guru
Posts: 4,460
Registered: ‎07-18-2007

Re: Can't See Photos on Phone

It just started happening after the latest update and should be an easy fix so it will likely be fixed in the next update. I would stick it out but honestly that is up to you. 

Highlighted
Newbie
Posts: 3
Registered: ‎03-12-2017

Re: Can't See Photos on Phone

Update!  So, I stuck it out.  Set the ixpand product aside for over a year and this week I noticed there was an update to the ixpand app.  I updated the app, plugged the ixpand drive into my phone (same phone I had issues with last year) and I believe the product is working as intended!  I am able to see all photos/vids on my iphone and transfer them to the ixpand.

Back when I was having problems, I figured it was a compatibility issue with either ios and/or the ixpand app.

I still do not have 100% confidence in this product and I will back up everything, especially after seeing all the posts here regarding lost data!

Good luck to all.