12-16-2016 01:55 PM - edited 12-16-2016 01:56 PM
My Xpand 128GB has 70GB of audio. I do understand that building the audio database for so many files will take some time, but my battery is dead before the build is complete. Obviously, there's no way to charge the phone and keep the drive connected to the device. Will my battery always give out before the build is complete, or does the build pick up where it left off? Is there some way for me to build the database myself and send it to the Xpand drive? Suggestions?
12-19-2016 07:56 AM
70GB is a lot of music so it is going to take some time to build the database for that. As a work around you should be able to use the file view. From the file view you should see the folder structure you have on the iXpand and browse your music via the folder structure like you would see it in windows explorer.
You could also try using a adapter that splits the lightning port into two ports like the one linked below.
12-19-2016 09:56 AM
Thanks for replying.
Can you tell me how the database is built? Is it saved incrementally?
I'm not sure about buying another product (which may not pass power through both ports simultaneously), unless I know this product will address the issue. Does the 128 GB USB 3.0 model need power from the iDevice too?
12-19-2016 12:23 PM
Just read up on the dongle you linked:
12-19-2016 03:29 PM
12-30-2016 12:55 AM
I bought this product yesterday and found same issue with the audio DB building.
Slow, with app shutdowns and freezes.
In my case, I bought the 128Gb model and I started with 100Gb of music...
I have a 5s iphone but I tried with a 6s and the performance is better but... drain the battery in the same way.
03-03-2017 05:04 PM
Just added 2 albums to my 32g ixpand and it is still rebuilding the audio database 10 minutes later.
Sandisk, can we please have a PC application that builds the database before connecting to phone/ipad?
03-03-2017 09:01 PM - edited 03-03-2017 09:03 PM
I'm struggling with the same problem and trying to encourage much needed improvement in this area. As it is, it doesn't work.
How anyone thought this was an acceptable solution is beyond me. My guess is they never even tried to fill a disk with music files. Sad, very sad.
03-07-2017 08:23 PM
So after working through the customer service chain being guided to reformat my disk, re install the app, load the music in small chunks - none of which solved anything, I got this message from Customer service.
I appreciate your time and patience. We are aware of this issue that you are facing. Loading large amount of music files results in the database taking an extremely long time to complete. We would like to thank you for your feedback and we will pass this to the development team. We are currently working on this issue and will release a fix in future. However, we do not have any specific date or timeline when the update will be released. As a work around I would recommend you to use folder view to browse by folder to play music. We understand and acknowledge that this is not ideal, however currently this is the only work around we can offer. In the current implementation, genre sorts on song but album."
It's pretty clear to me that they shipped a product they never tested.
It's curious that the music can be played from files but not when you launch the music player. The music player seems to get lost formating audio files and formating thumbnails. Why does it need to format audio files for the music player but not when you play music from the file system? And if processing thumbnails is what is taking all the processing time then they should just add a switch to disable thumbnails - until they figure out a better solution.
The really sad thing is that SanDisk doesn't bother to post a bug description and a guide to how one can work around it. That would save a lot of time and effort for everyone!
Here's what I suggest for someone trying to work with a large music data base that is composed mostly of traditional "albums".
Create a file for each genre. Add another file within each genre for each artist. Within each artist file add a file for each album.
For the most part, iTunes created a file for each artist and within that a file for each album already for me so it was mostly a matter of moving the artist file to the correct genre file that I created. Complication albums required a bit more work. Forget about using artwork.
For a large music library that was created by iTunes this can be a fair amout of work but I found that it made my SanDisk library managable. And it does seem to work - just don't launch the buggy and ill-conceived music player, i.e. the music buttion. Find the album you want through the file system and play that. Yes, this is lame for an IOS music player in 2017. And the SanDisk app was certainly a lame attempt at developing and TESTING an app. If there's anyone in the company that really cares about any of this I've yet to find them.