iXpand 3 not coping photos from phone to iXpand

I’m sorry but I’m feeling really stupid right now. 

I have 4.0.0 as stated and I went to view files and pulled down the search box. I don’t see anything to copy any place or know what to do to contact SanDisk directly. 

Im very frustrated right now just wondering if I’m just getting to old for this stuff, but as it’s the only type of communications anymore what can I do?

Sorry but it just isn’t connecting. ???