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iPhone X with 11.1.2Options
11-18-2017 06:02 AM
Just bought ixpand today. It doesn’t detect iPhone X. Is it suppose to be supported?
Re: iPhone X with 11.1.2Options
11-18-2017 09:05 AM did you perform a reset (wiping all contents etc) on the phone? if yes it may be a similar problem to ios 11.1.1 whereby if the iphone/ipad has been reset, the ixpand cannot connect (but can be detected, e.g. you will get a prompt to install the sandisk app when plugging the ixpand Re: iPhone X with 11.1.2Options
11-19-2017 01:50 PM I am also on iPhone X on 11.1.2, I can view the files on my drive. However, I am not able to setup automatic backup for photos and contacts. Sad thing is I am in the UAE so filling the form as well won't help me. Will there be an update anytime soon to have compatability for iPhone X? Error attached. ![]() Re: iPhone X with 11.1.2Options
11-19-2017 03:54 PM
I have the exact same message.
Re: iPhone X with 11.1.2Options
11-19-2017 03:55 PM I have mailed the support team. Hopefully they have an upgraded firmware ready for the new phones. Kind of sucks to not have the stick working. Re: iPhone X with 11.1.2Options
11-19-2017 03:56 PM Btw, 8+ also has the same issue. Found another thread here. Re: iPhone X with 11.1.2Options
11-20-2017 07:59 AM If you are seeing the message in the post above it is a hardware incompatibility issue and the iXpand will need to be replaced. If there is no form available for the region you live please contact SanDisk support directly to get a warranty replacement. Re: iPhone X with 11.1.2Options
11-20-2017 10:29 AM Thanks. Should I email them on any address? Re: iPhone X with 11.1.2Options
11-20-2017 10:42 AM Re: iPhone X with 11.1.2Options
11-20-2017 10:51 AM Cheers. I have submitted a request now. |