SanDisk iXpand™ USB 3.0

[Localgod]

Just bought ixpand today. It doesn’t detect iPhone X. Is it suppose to be supported?

[sirfaliq]

did you perform a reset (wiping all contents etc) on the phone? if yes it may be a similar problem to ios 11.1.1 whereby if the iphone/ipad has been reset, the ixpand cannot connect (but can be detected, e.g. you will get a prompt to install the sandisk app when plugging the ixpand

[mujtabamir]

I am also on iPhone X on 11.1.2, I can view the files on my drive. However, I am not able to setup automatic backup for photos and contacts. Sad thing is I am in the UAE so filling the form as well won't help me. Will there be an update anytime soon to have compatability for iPhone X? Error attached.

[Localgod]

I have the exact same message.

[mujtabamir]

I have mailed the support team. Hopefully they have an upgraded firmware ready for the new phones. Kind of sucks to not have the stick working.

[mujtabamir]

Btw, 8+ also has the same issue. Found another thread here. 
http://forums.sandisk.com/t5/SanDisk-iXpand-USB-3-0/Iphone-8-plus-compatibility-problem/td-p/363964 

[slotmonsta]

If you are seeing the message in the post above it is a hardware incompatibility issue and the iXpand will need to be replaced. If there is no form available for the region you live please contact SanDisk support directly to get a warranty replacement. 

[mujtabamir]

Thanks. Should I email them on any address?
Not sure how exactly to start the RMA process?

[drlucky]

you can open a support request using the link below.

https://kb-eu.sandisk.com/app/ask/ 

[mujtabamir]

Cheers. I have submitted a request now.